Team Leader & User Support & Banking

Client of Michael Page; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading recruitment client seeks an experienced IT support leader to manage user support teams in Dubai. The ideal candidate will have 8-10+ years of experience in IT support, currently supporting a GCC bank, and strong operational and people management skills. Responsibilities include managing ticket flow and ensuring service levels are met. This is an excellent opportunity for someone looking to take their career to the next level in a dynamic environment.

Qualifications

• 8-10+ years' experience in IT support.
• Must currently be supporting a GCC bank.
• Prior experience leading small support teams.

Responsibilities

• Day-to-day leadership of user support teams.
• Managing ticket flow, prioritisation, and escalation.
• Ensuring service levels and response standards are met.

Skills

Operational management

People management

IT support experience

Job description

Responsibilities

Day‑to‑day leadership of user support teams

• Managing ticket flow, prioritisation, and escalation
• Ensuring service levels and response standards are met

Desired Candidate Profile

• 8‑10+ years' experience in IT support
• Must currently be supporting a GCC bank
• Prior experience leading small support teams
• Strong operational and people management skills