Team Leader RB-Branch (Outsource)

ADIB Group; Abu Dhabi; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading company in the banking sector seeks a Team Leader to manage and develop strategies for a dedicated team in Abu Dhabi. The role involves ensuring performance targets are met and fostering a productive environment while maintaining adherence to company policies. Candidates should have strong skills in team management, strategic planning, and customer handling, along with familiarity with core banking systems.

Qualifications

• Familiarity with banking and application sourcing systems is required.
• Exposure to Outlook, Email, and HR systems necessary.

Responsibilities

• Managing a team to meet set targets and adhering to ADIB policies.
• Coaching IFEs and ensuring business compliance with Sharia regulations.
• Conducting annual appraisals and recommending staff recognition.

Skills

Team Management

Strategic Planning

Customer Complaint Handling

Performance Evaluation

Coaching

Tools

Core Banking Systems

Outlook

HR Systems

Job description

Description

Role: Team Leader (RSS)-PF

Location: Abu Dhabi

Role Purpose:

• Managing a team and ensuring that overall responsibilities are achieved while projecting a warm image of ADIB to increase the bank's visibility in the financial market.
• Developing new strategies for the business in the respective area and building suitable plans to increase business.

Key Accountabilities of the role

• Main Responsibilities:
• To ensure that set targets are met/exceeded on time.
• Ensure the team fully adheres to ADIB policies and procedures on day-to-day business management.
• Ensure adequate leave planning for the team and effective execution.

Daily/Weekly Responsibilities:

• Ensure business is proposed/booked in accordance with ADIB policies and procedures, including Sharia compliance.
• Monitor daily activities of IFEs and ensure appropriate business management/control is in place.
• Coach the team on daily business activities to achieve monthly goals.
• Review and recommend standard credit applications and ensure the authenticity of critical documents (MRF, identification documents, bank statements, etc.).
• Update lead status on time; ensure status updates before leaving for the day.
• Monitor daily attendance; escalate regular absenteeism to SM.
• Ensure disbursement files are in order before forwarding to RFO by cross-checking customers' original documents against copies; files must be sent immediately or within one working day.
• Ensure proper handover of all customer-related files/documents before staff resigns or leaves, and arrange proper follow-up/closure of each case.
• Handle customer complaints directly; IFEs should not handle complaints directly at any point.
• Ensure all IFEs are aware of products, policies, and promotions of ADIB, and keep them updated on changes.
• Open business channels for IFEs by visiting potential employers/high-net-worth customers and introducing them to IFEs.

Monthly Responsibilities:

• Motivate high achievers by recognizing them in team meetings; create opportunities for other staff to compete for top positions in a healthy manner.
• Recognize staff training needs based on monthly performance evaluations.
• Arrange IFE training/coaching based on identified weaknesses and escalate to SM if improvement is not observed.
• Recommend disciplinary actions for those showing no improvement.
• Support SM with Al Khair STL/Settlement/Clearance/STL processes based on calls.
• Visit two ministries/departments/listed companies and provide reports to the Business Visit Report to SM.

Annual Responsibilities:

• Conduct annual appraisals and recommend staff recognition.

Specialist Skills / Technical Knowledge Required for this role:

• Familiarity with core banking and application sourcing systems.
• Exposure to Outlook, Email, and HR systems.