Team Leader - Lobby Lounge - Jumeirah Burj Al Arab

Jumeirah Group - Other locations; United Arab Emirates; On-site; AED 120,000 - 200,000; Full time

Job summary

A luxury hotel is seeking a Team Leader for the Sahn Eddar Lobby Lounge to oversee F&B service operations. The role involves guiding the service team, handling guest inquiries, and ensuring compliance with service standards. Candidates should have 1-2 years of relevant experience in a luxury setting, be proficient in English and a second language, and possess strong skills in guest service. Join a vibrant team committed to delivering exceptional hospitality in a prestigious environment.

Benefits

Supportive work environment

Learning & Development programmes

Colleague discounts

Comprehensive healthcare

Paid annual leave

Performance-based incentives

Competitive tax-free salary

Qualifications

• 1-2 years of experience in a similar role in a luxury property or branded restaurant.
• Proficient in English and a second language, preferably Russian or other European languages.
• Experience working in a multicultural environment.

Responsibilities

• Supervise daily operations and guide the F&B service team.
• Lead pre-shift briefings and delegate tasks.
• Handle guest inquiries and complaints.
• Maintain accurate reports and conduct audits.
• Provide guidance on food and beverage themes.

Skills

F&B service experience

Guest service skills

Multilingual (English and a second language)

Knowledge of Microsoft Office

Complaint handling

Tools

Opera (Cloud)

Micros

Sevenrooms

Job description

About Jumeirah

Jumeirah, a global leader in luxury hospitality and a member of Dubai Holding, operates a portfolio of 31 exceptional properties across 13 countries in the Middle East, Europe, Asia, and Africa. In 1999, Jumeirah changed the face of luxury hospitality with the opening of the iconic Jumeirah Burj Al Arab and since then the brand has become known for its distinguished beachfront resorts, esteemed city hotels, and exclusive branded residences. Jumeirah is synonymous with Arabian luxury hospitality and the ability to craft distinctive, purposeful experiences for the world’s most discerning travellers.

About Jumeirah Burj Al Arab

Jumeirah Burj Al Arab, Dubai’s most iconic hotel and a global symbol of Arabian hospitality, stands as the flagship of Jumeirah’s exceptional portfolio. Its sail-shaped structure, one of the world’s most photographed superstructures, redefined luxury hospitality when it opened in 1999. The hotel offers a collection of exquisite destination dining and wellness experiences.

About the Job

An exciting opportunity has arisen for a Team Leader to join the team in Sahn Eddar Lobby Lounge in Jumeirah Burj Al Arab. The main duties and responsibilities of this role:

• Supervise daily operations and guide the F&B service team to meet departmental goals and service standards.
• Lead pre-shift briefings to communicate duties, updates, and directives from management to ensure team alignment.
• Delegate tasks effectively and ensure team members are motivated, productive, and delivering consistent guest service.
• Handle guest inquiries and complaints professionally, ensuring resolution and escalation where needed.
• Maintain accurate reports and records and conduct regular checks and audits to uphold service quality and compliance.
• Provide expert guidance on food, beverage, and destination dining themes, ensuring a memorable guest experience.

About you

The ideal candidate for this position will have the following experience and qualifications:

• One or two years of experience in the same role with a strong F&B background in a 5-star luxury property or a standalone/branded restaurant.
• Proficient in English and a second language (Russian or European languages are desirable).
• Strong knowledge of Microsoft Office products, Opera (Cloud), Micros and Sevenrooms.
• Experience working in a multi‑cultural environment; confident in successfully handling complaints of various severity.

About the Benefits

At Jumeirah, we are dedicated to fostering a vibrant community where colleagues feel valued, supported, and inspired to grow. Our benefits package reflects this commitment by offering excellent accommodation, extensive sports and leisure facilities, alongside comprehensive healthcare, and opportunities for professional development.

Benefits include:

• Supportive and inclusive work environment
• Access to Learning & Development programmes and clear career pathways
• Opportunities for internal mobility within our global network
• Colleague discounts on food, beverage, and hotel stays worldwide
• Comprehensive healthcare and life insurance coverage
• Paid annual leave and flight from your home country
• Performance-based incentives tailored to your role
• Competitive tax‑free salary paid in UAE Dirhams (AED)