Team Leader, Front Office

Atlantis Dubai; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A luxury experiential resort in Dubai is seeking a Team Leader for the Front Office. In this role, you will manage day-to-day front office and lobby operations while ensuring high standards of service. We are looking for candidates with a Bachelor’s degree in Hospitality Management or equivalent experience, along with at least 2 years in a similar position in a luxury setting. The position offers a competitive, tax-free salary in AED and benefits including food privileges and health insurance.

Benefits

Competitive salary

Food and beverage privileges

Health insurance with dental

Annual flights home

Incentive program

Qualifications

• Bachelor’s degree in Hospitality Management or a related field, or equivalent housekeeping experience.
• Minimum of 2 years in a similar role within a luxury property.
• Ability to contribute to and deliver against a business strategy.

Responsibilities

• Maintain and action day-to-day front office and lobby activities.
• Communicate with Housekeeping and Call Center to ensure seamless guest service.
• Provide courteous, professional, efficient, and flexible service.

Skills

Guest service

Communication

Front office operations

Education

Bachelor’s degree in Hospitality Management or related field

Job description

Overview

Team Leader, Front Office - Atlantis The Royal (18060).

As part of Kerzner International, Atlantis The Royal is a luxury experiential resort offering world-class dining, wellness, and service. Located on the Palm Island, it features 760 Rooms, Suites, and Signature Penthouses with panoramic sea and skyline views.

Over 6,000 colleagues from 129 nationalities work at Atlantis The Royal, fostering a vibrant and inclusive culture where talent is nurtured and careers can thrive.

About The Role

Are you a versatile professional who can manage challenging Front Office and Lobby operations while maintaining high standards? The Team Leader, Front Office reports to the Assistant Manager and helps maintain and action day-to-day front office and lobby activities. You will communicate with Housekeeping and the Call Center to ensure seamless guest service and will perform duties in the assigned work location while providing courteous, professional, efficient, and flexible service.

Responsibilities

• Maintain and action day-to-day front office and lobby activities.
• Communicate with Housekeeping and Call Center to ensure seamless guest service.
• Provide courteous, professional, efficient, and flexible service.

About You

If you have a bachelor’s degree in Hospitality Management or a related field, or a housekeeping background, and at least 2 years in a similar position within a luxury property, and the ability to contribute and deliver against a business strategy, we invite you to apply.

Qualifications

• Bachelor’s degree in Hospitality Management or related field (or equivalent housekeeping experience).
• Minimum of 2 years in a similar role within a luxury property.
• Ability to contribute to and deliver against a business strategy.

Benefits

We offer a competitive, tax-free salary paid in UAE Dirhams (AED), with a comprehensive benefits package including: generous food and beverage privileges, exclusive discounted rates at Kerzner properties worldwide, health insurance (with dental coverage), annual flights home, life insurance, an incentive program, and a variety of colleague wellness and social initiatives.

Development & Culture

Atlantis offers world-class training, career mobility, and internal growth opportunities across the Kerzner portfolio, making this an ideal environment for ambitious individuals seeking a long-term, fulfilling career in luxury hospitality. Join the A-Team and discover the extraordinary.