Team Leader, Front Office

Atlantis Dubai; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading luxury hotel in Dubai is seeking a Team Leader for the Front Office. The successful candidate will manage daily operations, ensuring high standards of guest service and communication with the team. Candidates should hold a Bachelor's degree in Hospitality Management and have at least 2 years of relevant experience in luxury properties. This role offers a competitive, tax-free salary in AED, alongside numerous benefits including health insurance, discounted rates at hotel properties, and career development opportunities.

Benefits

Competitive salary

Health insurance with dental coverage

Generous food and beverage privileges

Discounted rates at Kerzner properties worldwide

Annual flights home

Incentive program

Colleague wellness initiatives

Qualifications

• Minimum of 2 years in a similar position within luxury properties.
• Experience in front office operations in hospitality.
• Ability to maintain high standards in a fast-paced environment.

Responsibilities

• Manage day-to-day front office and lobby operations.
• Communicate with Housekeeping and Call Center for seamless service.
• Ensure professional, efficient, and flexible service.

Skills

Communication skills

Customer service orientation

Leadership abilities

Problem-solving

Education

Bachelor’s degree in Hospitality Management

Job description

Team Leader, Front Office (18680)

A part of Kerzner International, a global leader in luxury hospitality, Atlantis, The Palm is a world where iconic stays, legendary adventures, and the boldest flavours all come together to transport guests to A World Away.

The iconic resort, located on the crescent of Palm Island, features 1,544 Rooms, Suites, and Signature Suites, each designed with thoughtful details inspired by the sea. It is the ultimate destination for world-class dining, bringing together some of the most renowned celebrity chefs and Michelin-starred restaurants. The resort is also home to unforgettable experiences, from record-breaking thrills at the world’s largest waterpark to stunning views of 65,000 marine animals in the aquarium, and close encounters with resident Indo‑Pacific dolphins at Dolphin Bay.

Behind this extraordinary destination are over 6,000 colleagues from 129 nationalities. Together, we foster a vibrant and inclusive culture where talent is nurtured, wellbeing is prioritised, and careers truly thrive.

About The Role

Are you a versatile person who can cope with the challenging Front Office & Lobby operations while maintaining high standards? Are you confident, creative, and comfortable communicating at all levels and enjoy a fast‑paced working environment? The Team Leader, Front Office will report to the Assistant Manager and will help to maintain and action the day‑to‑day front office & lobby activities, communicate with Housekeeping and Call Center to ensure seamless guests’ service is provided. The Team Leader, Front Office will conduct duties in the assigned place of work and will provide courteous, professional, efficient, and flexible service.

About You

If you have a bachelor’s degree in Hospitality Management in a related field or either and a housekeeping experience, a minimum of 2 years in a similar position within the luxury property, as well as the ability to contribute and successfully deliver against a business strategy, we invite you to apply for this unique opportunity.

What We Offer

We offer a competitive, tax‑free salary paid in UAE Dirhams (AED), alongside a wealth of benefits. These include generous food and beverage privileges, exclusive discounted rates at all Kerzner properties worldwide, comprehensive health insurance (with dental coverage), annual flights home, life insurance, an incentive program, and a variety of colleague wellness and social initiatives.

With a strong emphasis on learning and development, colleagues at Atlantis enjoy access to world‑class training, career mobility, and internal growth opportunities across the Kerzner portfolio - making this an ideal environment for ambitious individuals seeking a long‑term, fulfilling career in luxury hospitality. Join the A-Team and discover the extraordinary.