Student Support & Case Management Partner

MindBase Education; Abu Dhabi; On-site; AED 60,000 - 120,000; Full time

Job summary

An educational institution in Abu Dhabi is seeking a Student Affairs Partner to enhance student experience and provide assistance with inquiries and case management. The ideal candidate is a UAE National with 2-4 years of experience in student services or customer relations. Key skills include strong organizational and communication abilities, proficiency in MS Office, and fluency in both English and Arabic. This role supports students in their transition and ensures high service standards.

Qualifications

• UAE National required.
• 2–4 years in student services, academic administration, or customer relations.
• Fluency in English and Arabic is essential.

Responsibilities

• Serve as the primary point of contact for all student inquiries.
• Manage case communications and resolve issues effectively.
• Maintain accurate student data and ensure compliance.

Skills

Communication

Interpersonal skills

Organizational skills

Customer service orientation

Problem-solving

Education

Diploma or Bachelor’s degree in Education, Communication, Business Administration or related field

Tools

MS Office

CRM or case management systems

Job description

An educational institution in Abu Dhabi is seeking a Student Affairs Partner to enhance student experience and provide assistance with inquiries and case management. The ideal candidate is a UAE National with 2-4 years of experience in student services or customer relations. Key skills include strong organizational and communication abilities, proficiency in MS Office, and fluency in both English and Arabic. This role supports students in their transition and ensures high service standards.