Strategic Customer Solutions & Growth Lead

DHL; Dubai; On-site; AED 250,000 - 350,000; Full time

Job summary

A global logistics company is seeking a professional to drive business growth by managing customer relationships effectively. The role includes monitoring customer development and ensuring alignment with company strategy, supporting sales activities, and managing projects focused on customer satisfaction. Candidates should possess significant experience, particularly within DHL operations, and have strong communication and problem-solving skills. Fluency in English is required.

Qualifications

• 7–12 years’ experience in a related field or equivalent.
• Experience across two or more DPDHL Business Units or comparable industry.
• Proficient in English, both spoken and written.

Responsibilities

• Monitor customer development plans and align with strategy.
• Provide insights from customer data for decision-making.
• Support Customer Directors in opportunity assessments.

Skills

Negotiation

Project management

Stakeholder management

Analytical thinking

Communication

Education

Bachelor’s degree or equivalent

Tools

Salesforce

Job description

A global logistics company is seeking a professional to drive business growth by managing customer relationships effectively. The role includes monitoring customer development and ensuring alignment with company strategy, supporting sales activities, and managing projects focused on customer satisfaction. Candidates should possess significant experience, particularly within DHL operations, and have strong communication and problem-solving skills. Fluency in English is required.