Strategic Cloud TAM & Trusted Advisor

Jordan Dreams; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading technology firm in Dubai is seeking a Technical Account Manager to manage and develop customer relationships in the Middle East and Africa. This role involves being a trusted advisor to customers, improving service delivery quality, and ensuring customer satisfaction while managing the commercial aspects of contracts. The ideal candidate will collaborate with senior management and support customer success in maximizing their Oracle investments.

Benefits

Competitive benefits

Flexible medical options

Retirement options

Community volunteer programs

Qualifications

• Manage and develop relationships with accounts in Middle East and Africa.
• Become a trusted advisor, helping customers maximize their Oracle investment.
• Drive high satisfaction and manage service delivery.

Responsibilities

• Ensure high quality of service delivery.
• Manage contractual commercials and improve margins.
• Develop strategic relationships with customer management.

Job description

A leading technology firm in Dubai is seeking a Technical Account Manager to manage and develop customer relationships in the Middle East and Africa. This role involves being a trusted advisor to customers, improving service delivery quality, and ensuring customer satisfaction while managing the commercial aspects of contracts. The ideal candidate will collaborate with senior management and support customer success in maximizing their Oracle investments.