Store Supervisor

GMG; Abu Dhabi; On-site; AED 120,000 - 200,000; Full time

Job summary

A global well-being company is seeking a dedicated Store Supervisor - Sports in Abu Dhabi. The role involves leading the sales team and ensuring high operational standards. Ideal candidates will have 6–8 years of retail experience, including 3 years in supervisory roles, with strong leadership, analytical skills, and proficiency in MS Office. This full-time position offers an exciting opportunity to lead a dynamic team in a fast-paced retail environment.

Qualifications

• 6–8 years of relevant experience in retail operations within the fashion or apparel industry, including at least 3 years in a supervisory role.
• Strong product/category knowledge with a customer-focused approach.
• Excellent leadership, analytical, and organizational skills.

Responsibilities

• Support the achievement of the store’s annual sales targets.
• Assist in maintaining adequate staff coverage and scheduling to ensure high levels of customer service.
• Conduct regular store operations audits to ensure compliance with procedures.
• Oversee after-sales processes, ensuring adherence to policies.
• Address customer needs and resolve complaints promptly.
• Ensure merchandising standards are met, with products displayed in accordance with guidelines.
• Verify promotions and pricing are accurate.
• Generate and analyze sales reports for insights.
• Submit daily invoices and sales recaps to Finance.
• Execute store operations in compliance with procedures.
• Uphold loss prevention measures and ensure compliance with policies.
• Ensure store cleanliness and organization according to brand standards.
• Direct the team to adhere to procedures and maintain presentation standards.

Skills

Supervisory Skills

Sales Processes

Retail Operations

Operations

Store Management

Service Standards

Problem Solving

Customer Service

Visual Merchandising

Attention

Education

Bachelor’s degree in any discipline

Tools

MS Office

Job description

About GMG

GMG is a global well-being company retailing, distributing and manufacturing a portfolio of leading international and home-grown brands across sport, food and health sectors. Its vision is to inspire people to win in ways that make the world better. Today, GMG’s investments span across four key verticals : GMG Sports, GMG Food, GMG Health, and GMG Consumer Goods. Under the ownership and management of the Baker family, it has become a leading global company, affiliated with the world’s most successful and respected brands in the well-being sector. Working across the Middle East, North Africa, and Asia, GMG has introduced more than 120 brands into its markets.

About the Role

We at are looking for a dedicated Store Supervisor - Sports to support the achievement of sales targets and ensure the smooth running of store operations. The role involves leading and developing the store sales team while delivering exceptional operational, commercial, and customer service standards.

Key Responsibilities :

• Support the achievement of the store’s annual sales targets.


• Assist in maintaining adequate staff coverage and scheduling to ensure consistently high levels of customer service.


• Conduct regular store operations audits to ensure compliance with established standard operating procedures.


• Oversee after-sales processes, ensuring strict adherence to repair and return policies.


• Address customer needs, resolve complaints promptly, and maintain exceptional service standards.


• Ensure visual merchandising standards are consistently met, with products displayed in accordance with brand guidelines.


• Verify that promotions and pricing are accurate and aligned with company policies and standards.


• Generate and analyze sales reports to provide actionable insights for maximizing stock potential.


• Submit daily invoices and sales recaps to the Finance department.


• Execute store operations, including cash handling, inventory management, and record-keeping, in compliance with company procedures.


• Uphold loss prevention measures and ensure full compliance with company policies.


• Ensure the store’s interior and exterior are clean, organized, and maintained according to brand standards.


• Direct and guide the team to adhere to standard operating procedures and maintain store presentation standards.

Qualifications & Experience :

• Bachelor’s degree in any discipline.


• 6–8 years of relevant experience in retail operations within the fashion or apparel industry, including at least 3 years in a supervisory role.


• Strong product / category knowledge with a customer-focused approach.


• Proficiency in MS Office and related tools.


• Excellent leadership, analytical, and organizational skills.

Skills & Competencies :

• Excellent communication and interpersonal skills.


• Ability to motivate and lead a team effectively.


• Strong attention to detail and problem-solving skills.


• Ability to work in a fast-paced retail environment and meet targets.

Seniority Level

Associate

Industry

• Retail Apparel and Fashion


• Retail

Employment Type

Full-time

Job Functions

• Sales


• Management


• Customer Service

Skills

• Supervisory Skills


• Sales Processes


• Retail Operations


• Operations


• Store Management


• Service Standards


• Problem Solving


• Customer Service


• Visual Merchandising


• Attention