Store Manager

Middle East Retail Group; Dubai; On-site; AED 120,000 - 150,000; Full time

Job summary

A leading retail organization in Dubai is seeking a Store Manager for a prestigious toy brand. The candidate will lead store operations, ensuring exceptional customer experiences while achieving ambitious commercial targets. With at least 5 years of retail management experience, the ideal individual will excel in leadership, analytical skills, and interpersonal communication.

Qualifications

• Minimum 5 years’ experience in managing a high-profile retail store.
• Strong record of building and motivating winning teams.
• Commercially astute with strong reporting and analytical ability.

Responsibilities

• Lead all store operations with a focus on commercial performance.
• Manage inventory and stock flow effectively.
• Drive sales performance against set KPIs.

Skills

Leadership

Commercial performance

Interpersonal skills

Analytical ability

People management

Job description

This is not just a store management role—it is about leading one of the world’s most iconic toy brands in one of Dubai’s most prestigious destinations. As Store Manager of Hamleys Atlantis, The Palm, you will be the custodian of the Hamleys DNA: delivering magic, theatre, and world-class retail experiences that bring joy to children and families from across the globe.

The role requires a commercially driven leader who can balance high performance with exceptional customer experiences. You will be accountable for day-to-day operations, the performance of your team, and achieving ambitious commercial targets while embodying the spirit and heritage of Hamleys.

Main Responsibilities:

• Lead all store operations with a relentless focus on commercial performance and customer experience.
• Ensure world-class standards in visual merchandising, store presentation, and atmosphere, befitting the prestige of Atlantis.
• Manage inventory and stock flow, ensuring bestsellers are always available and aging stock is effectively managed.
• Provide ongoing feedback to senior management and buying teams, sharing insights on product performance, customer preferences, and emerging trends.
• Uphold company policies, standards, and procedures while instilling a culture of ownership and accountability.
• Drive sales performance and deliver against set KPIs and budget objectives.
• Maintain tight control of store P&L, costs, and cash management.

Requirements:

• Minimum 5 years’ experience in managing a high-profile, high-performing retail store (luxury, premium, or experiential retail preferred).
• Strong leadership and people management skills with a proven record of building and motivating winning teams.
• Commercially astute with strong reporting and analytical ability.
• Highly presentable, polished, and confident in engaging with an international clientele.
• Strong interpersonal skills, resilience, and the ability to thrive under pressure.