Store Department Lead: Sales, Service & CX Champion

Majid Al Futtaim; Dubai; On-site; AED 200,000 - 300,000; Full time

Job summary

A leading retail company in Dubai is seeking a Department Manager to oversee operations and ensure excellent customer service. This role involves leading a team, managing stock, and mastering sales data analysis. Candidates should have 3-4 years of experience in the furniture retail industry. Responsibilities include maintaining high store standards and resolving customer complaints effectively. This position offers an opportunity to make a significant impact in a dynamic retail environment.

Qualifications

• 3-4 years’ experience in the furniture retail industry.
• Ability to maintain store standards like cleanliness and tidiness.
• Experience in leading and training team members.

Responsibilities

• Deliver excellent customer service by leading the team.
• Monitor and manage department operations for sales targets.
• Oversee cash handling processes at the start and end of the day.
• Ensure stock availability on the shop floor.

Skills

Customer service leadership

Sales analysis

Team collaboration

Customer feedback solicitation

Job description

A leading retail company in Dubai is seeking a Department Manager to oversee operations and ensure excellent customer service. This role involves leading a team, managing stock, and mastering sales data analysis. Candidates should have 3-4 years of experience in the furniture retail industry. Responsibilities include maintaining high store standards and resolving customer complaints effectively. This position offers an opportunity to make a significant impact in a dynamic retail environment.