Sr. Technical Infrastructure Program Manager, Ops Tech Sol Delivery-Fixed

Q Tech General Trading LLC - G23; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading international technology company in Dubai is seeking a Technical Infrastructure Program Manager to oversee IT infrastructure projects. The successful candidate will manage project scope, timelines, and resources, while leading cross-functional teams towards project completion. A Bachelor’s Degree and 5+ years of project management experience are essential, along with strong communication and negotiation skills. This role may require frequent travel and offers a competitive salary in a dynamic work environment.

Qualifications

• 5+ years of program or project management experience.
• Experience leading the design and support of large-scale infrastructure.
• Ability to travel frequently within the country and occasionally internationally.

Responsibilities

• Develop and manage IT projects from beginning to end.
• Provide project management direction and ensure clarity among team members.
• Act as an escalation point for project stakeholders.
• Manage change control and provide ongoing monitoring for installation schedules.

Skills

Project management

Technical infrastructure management

Communication

Negotiation

Analytical skills

Education

Bachelor’s Degree from an accredited university

Tools

MS Office Suite

Job description

The Technical Infrastructure Program Manager (TIPM) manages the IT Infrastructure scope of a complex suite of projects and is responsible for the delivery of initiatives across business teams and operations groups within Amazon Fulfillment IT from strategy, conceptual design feasibility, requirements, budget, completed design, implementation, testing, and deployment.

As a TIPM, along with technical knowledge, we expect our leaders to interact with customers, partners and suppliers to understand our business goals and priorities, and to execute rapidly, delivering high-quality results. The candidate will be comfortable in managing remote project delivery teams, and possess the ability to facilitate technical sessions to troubleshoot issues and remove barriers to project success. The TPM will be able to build cross-functional matrix-based teams, establish trust with a variety of stakeholders across multiple time zones, manage capital budgets, eliminate unnecessary activity, design solutions, remove blockers, and find creative ways to accelerate project delivery.

In this role, you will lead launch programs in Japan and work with Regional IT Leadership, Fulfillment Operations, Amazon Logistics, and other customers in developing comprehensive plans to execute the work. The candidate will be comfortable in managing remote project delivery teams, and possess the ability to facilitate technical sessions to troubleshoot issues and remove barriers to project success. The TIPM will be able to build cross-functional matrix-based teams, establish trust with a variety of stakeholders across multiple time zones, manage capital budgets, eliminate unnecessary activity, design solutions, remove blockers, and find creative ways to accelerate project delivery.

The ideal candidate will be a strong communicator both written and verbal, in project management of technical initiatives.

Strong judgement, negotiation skills, ability to influence without authority, analytical talent and leadership are characteristics of a successful TIPM. They will also have the capacity to thrive and succeed in a fast-paced environment and not be hindered by ambiguity or competing priorities. In addition to those with infrastructure delivery experience, candidates possessing a proven success in delivery in architecture / design, mechanical / electrical engineering, software / network engineering or IT / telecom infrastructure deployments, will have a distinct advantage.

The TIPM will be familiar with a variety of project management tools, methodologies and techniques for all phases of the project lifecycle. They'll be able to exhibit demonstrated experience in core project management disciplines including scope, schedule, budget, resources, quality and risk management, reporting and metric development / tracking. Other requirements include experience with MS Office Suite.

Do you look around corners to find ways of optimizing resources and speeding up delivery? Do you enjoy dealing with ambiguity and finding solutions independently? Are you passionate about using technology to solve business problems that have a big customer impact?

Key job responsibilities

• Develop and manage IT projects from beginning to end, including project scope, timeline, capacity planning, resource allocation, and project execution.
• Provide project management and direction to ensure the project team has a clear understanding of timelines, risks, escalation path and roles / responsibilities they will undertake within the project team.
• Act as an escalation point for the project team and project stakeholders.
• Maintain knowledge regarding hardware and equipment standards to ensure appropriate equipment orders are procured.
• Proactively manage change control and communicate impact in project scope, identify risks & issues, and devising contingency plans.
• Provide on-site monitoring and enforcement of installation schedules and vendor quality, inspect prospective and completed facilities in accordance with corporate standards and procedures, and ensure proper follow-up.
• Facilitate formal turn-over with onsite team, support partners and monitor deliverables until agreed upon launch / project milestone is achieved.
• Daily collaboration with internal and external stakeholders.
• Update or develop documentation on processes that are critical to successfully implementing your projects.

BASIC QUALIFICATIONS

• Experience leading the design, automation, deployment, and support of large-scale infrastructure
• Experience working within a global company, with multi-country responsibilities
• Experience in procurement, inventory and asset management of IT equipment as well as IT lifecycle
• 5+ years of program or project management experience, or a PMP certificate and 5+ years of delivering cross functional projects experience
• Knowledge of IT system hardware and network concepts
• Ability to travel frequently both within country and occasional internationally (~50%).
• Experience with one or more of the following : LAN, WAN, Wireless, Telecommunications, Systems Administration, low voltage data cabling, or data facilities technologies.
• Bachelor’s Degree from an accredited university.

PREFERRED QUALIFICATIONS

• Experience managing cross-functional projects and initiatives
• Knowledge of Amazon devices and the Amazon ecosystem
• Fulfillment Center Infrastructure (Power & Cooling) experience.

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