Sr. Manager Sales Operations & Strategy

Delivery Hero; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading food delivery service in Dubai is seeking a Senior Manager for Sales Operations & Strategy. This role drives the commercial success and oversees P&L management while leading a high-performing team. Ideal candidates have 8-12 years of experience in sales strategy and demonstrate strong analytical skills. This position is full-time and requires on-site presence.

Qualifications

• 8-12 years in sales strategy or commercial operations.
• Proven experience in driving P&L outcomes.
• Exceptional analytical and problem-solving skills.

Responsibilities

• Own the sales OKR and KPI lifecycle.
• Lead weekly and monthly performance reviews.
• Drive strategic projects and product co-ownership.

Skills

Sales strategy

Commercial operations

P&L management

Data analysis

Team leadership

Tools

Salesforce

Tableau

Excel

Job description

Role Summary

Were hiring for one of the most mission-critical leadership roles in our commercial engine: Senior Manager Sales Operations & Strategy. This is not a background role; this is the structural backbone and control tower of the UAE food sales org directly influencing P&L delivery, sales team productivity, strategic execution and performance culture. You’ll act as the trusted operator to the Director of Sales, work directly with regional leadership and serve as the key enabler for our commercial success.

This role demands sharp strategic thinking, high ownership and hands-on execution across multiple high-impact domains—from sales OKRs to P&L management, strategic project leadership to team capability building.

What’s On Your Plate

What You’ll Own

1. Commercial Performance Governance

• Own the sales OKR and KPI lifecycle—from quarterly target setting and MPR/WPR alignment to bonus payout execution and variance analysis.
• Lead and evolve weekly and monthly performance reviews with Sales, Partner Ops, Marketing and Regional driving accountability and commercial alignment.
• Unearth insights proactively with the primary objective of enabling systematic and scalable unlocks across process, revenue and resourcing.

2. Sales Strategy & Execution Engine

• Design and deploy national go-to-market interventions across the funnel (for e.g. Cold Start, Price Parity, MQI, Inventory Health and Ad Revenue).
• Collaborate with city sales leaders to orchestrate pipeline hygiene, improve sales funnel conversion and reduce leakage across IC levels.

3. NCR P&L Ownership

• Fully accountable for NCR revenue performance, tracking margin-impacting levers, identifying white-space and proactively escalating risks.
• Work closely with finance and analytics to ensure accurate forecasting, margin visibility and scenario planning.

4. Operational Excellence

• Identify and resolve bottlenecks across BAU sales ops workflows (e.g. Salesforce cleanups, account hierarchies, onboarding SLAs).
• Simplify, automate and elevate—from process fixes to systemic tools adoption (e.g. AMC, tPro workflows, downranking).

5. Strategic Projects & Product Co-Ownership

• Drive the development and execution of UAE-led innovations like AMC, tStar, Cold Start Automations and partner app enhancements.
• Serve as the local business voice in regional product builds from ideation to roll-out, ensuring alignment with UAE needs.

6. Data Fluency & Decision Infrastructure

• Build and lead with data: Leverage Salesforce, Tableau and Excel to create dashboards, identify gaps and tell stories with numbers.
• Champion a quantification-first mindset across the commercial org (80% data-led decisions).

7. Stakeholder & Influence Leadership

• Be the bridge between UAE Sales and Regional / DH stakeholders, collaborating across Product, Finance, Strategy and Ops.
• Influence upwards and across with structured thinking, high EQ and business clarity.

8. Team Leadership & Capability Building

• Lead a high-performing team with a strong emphasis on coaching, skill-building and ownership development.
• Empower city teams with structured tools, training and clarity to execute smarter, faster, better.

Qualifications :

You Bring

• 812 years in sales strategy, commercial operations or general management, preferably in high-growth tech, consulting or marketplaces.

• Proven experience owning and driving P&L outcomes, performance systems and large-scale cross-functional initiatives.

• Exceptional planning, analytical and problem-solving skills—you see around corners and act ahead of the curve.

• Comfortable navigating ambiguity and shifting priorities while maintaining high standards and crisp execution.

• Strong working knowledge of Salesforce, Tableau, Excel and storytelling through data.

• A builder's mindset—you don’t just manage systems you evolve them.

What Sets You Apart

• You operate at the intersection of strategy and hustle: intellectually sharp yet execution-focused.

• You create order out of chaos; your work doesn’t just deliver results, it builds future-proof structures.

• You’re a trusted operator and strategic thought partner, comfortable challenging ideas, aligning stakeholders and influencing decisions.

• You grow people by raising the bar, coaching for performance and giving your team room to lead.

• This is not a support function. This is a seat at the table.

• If you thrive in high-ownership environments and want to shape the future of one of the largest commercial machines in the region, this is your role.

Remote Work : No

Employment Type : Full-time