Sr. Cloud Operations Architect

Amazon; Dubai; On-site; AED 440,000 - 551,000; Full time

Job summary

A leading cloud services provider is seeking a passionate Operations Architect to drive customer adoption of services and ensure operational excellence. This role involves advising clients on AWS solutions, maintaining healthy environments, and managing technical discussions. The ideal candidate has extensive experience in customer-facing roles, a robust understanding of cloud services like AWS, and programming skills in languages like Java and Python. Join to innovate and support businesses of all sizes in their cloud journey.

Qualifications

• Experience as a Technical Account Manager, Consultant, or related role.
• Ability to articulate technical concepts to various audiences.
• Professional experience with AWS or similar cloud services.

Responsibilities

• Advise on solutions and provide technical guidance.
• Ensure AWS environments are operationally healthy.
• Develop trusting relationships with customers.

Skills

Technical Account Management

Customer Facing Experience

Task Management

AWS Experience

Programming Skills

DevOps Knowledge

Tools

Java

Python

Docker

Kubernetes

Job description

Would you like to join one of the fastest-growing organizations within Amazon Web Services (AWS) and help customers of all industries and sizes gain the best value and service from AWS? AWS Enterprise Support Cloud Operations Architect drives our customers creative and transformative spirit of innovation across all technologies - including Compute, Storage, Database, Big Data, Application-level Services, Networking, Serverless, Deployment, Security and more. This is not a sales role but rather an opportunity to be the principal technical advisor and voice of the customer to organizations ranging from start-ups to Fortune 500 enterprises.

The Role

As a Operations Architect you will help craft and execute strategies to drive our customers adoption and use of AWS services - including EC2, S3, DynamoDB, RDS databases, Lambda, CloudFront, CDN, IoT and many more. Your technical acumen and customer-facing skills will enable you to effectively represent AWS within a customers environment and drive discussions with senior leadership regarding incidents, trade-offs, support and risk management.

You will provide advocacy and strategic technical guidance to help plan and build solutions using best practices and proactively keep your customers AWS environments operationally healthy. The close relationships developed with your customers will allow you to understand their business/operational needs and technical challenges and help them achieve the greatest value from AWS. This position will require the ability to travel 10% or more as needed.

The Operations Architect is the centerpiece of value to our Enterprise Support customers. If you wish to be at the forefront of innovation, come join us!

Key job responsibilities

• Advise on solutions, provide technical guidance and advocate for the customer.
• Ensure AWS environments remain operationally healthy whilst reducing cost and complexity.
• Develop trusting relationships with customers, understanding their business needs and technical challenges.
• Using your technical acumen and customer obsession you’ll drive technical discussions regarding incidents, trade-offs and risk management.
• Consult with a range of partners from developers through to C‑suite executives.
• Collaborate with AWS Solutions Architects, Business Developers, Professional Services Consultants and Sales Account Managers.
• With a bias for action you’ll proactively find opportunities for customers to gain additional value from AWS.
• Provide detailed reviews of service events, monthly & quarterly metrics, detailed pre‑launch planning.
• Solve a variety of problems across different customers as they migrate their workloads to the cloud.

Qualifications

• Experience in a similar role such as Technical Account Manager, Consultant, Solutions Architect, Platform Engineer, Systems Engineer, Cloud Architect, etc. Understand operational parameters and troubleshooting for four (4) of the following: Compute, Storage, Networking, CDN, Databases, DevOps, Big Data and Analytics, Security, Architecture, Applications Development in a distributed systems environment.
• External customer‑facing experience with the ability to clearly articulate to small and large audiences.
• Ability to juggle tasks and projects in a fast‑paced environment.
• Professional experience with AWS and/or other cloud offerings such as Azure, Google Cloud Platform, etc.
• Programming or scripting skills with a combination of Java, Python, Perl, Ruby, C#, and/or PHP.
• Previous experience as a Software Engineer, Developer, Solution Architect, DevOps Engineer, etc.
• Understanding of DevOps practices and tools including Continuous Integration / Deployment, Puppet, Docker, Kubernetes, Chef, etc.

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Required Experience

Senior IC