Spa Receptionist

AccorHotel; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A prestigious hotel chain in Dubai seeks a dedicated Spa Receptionist to ensure outstanding guest experiences. This role involves scheduling treatments, addressing guest inquiries, and maintaining a clean and welcoming environment. The ideal candidate has 1-2 years of experience in customer service roles within upscale or lifestyle brands, strong communication skills, and the ability to multitask in a fast-paced setting. This full-time position offers an opportunity to be part of a dynamic team committed to excellence.

Qualifications

• One to two years in a public contact position preferably in an upscale or lifestyle brand hotel.
• Strong verbal and written communication skills in English.
• Ability to multitask and work in a fast-paced environment.

Responsibilities

• Be on time for your shift and greet everyone who enters and leaves.
• Handle guest questions and concerns professionally.
• Responsible for scheduling tours and treatments.
• Ensure cleanliness of spa reception areas.
• Process bill payments and receipts.

Skills

Customer service

Multitasking

Attention to detail

Strong verbal communication

Strong written communication

Teamwork

Job description

Be on time for your shift. Answer the phone promptly and use the guests name throughout the phone conversation. Acknowledge and greet everyone who enters and leaves spa facilities. Maintain eye contact when addressing external and internal guests. Handle guests questions and concerns professionally and courteously. Provide accurate appropriate and immediate responses to all requests by guests ensuring complete guest satisfaction. Responsible for scheduling tours spa day packages treatments and personal training. Carry out spa tours and spa consultations with guests and members giving personalized advice and promote facilities treatments and products. Responsible for the sale of gift vouchers and their redemption. Responsible for pre and post treatment advice for clients when booking appointments. Responsible for stating important contraindications when booking appointments. Schedule bookings for the members and guests to the required standard. Ensure that all new clients fill in a spa consultation card and keep this record updated with current information on the Book4Time system. Ensure that all spa reception areas are maintained to high standards of cleanliness. Ensure that all equipment is serviced as part of a preventative maintenance program. Responsible for achieving retail sales. Responsible for processing bill payments and receipts. Be an example to the staff of personalized service positive attitude and professionalism. Assist during spa promotions and events. Ensure all displays are changed regularly. Properly open and close spa each day according to Standard Operating Procedures.

Qualifications

• One to two years in a public contact position preferably in an upscale or lifestyle brand hotel
• Enter and locate work related information using computers and/or point of sale systems
• Possess a gracious friendly and fun demeanor
• Ability to multitask work in a fast paced environment and have a high level attention to detail
• Strong verbal and written communication skills in English
• Maintain positive and productive working relationships with other employees and departments
• Ability to work independently and to partner with others to promote an environment of teamwork

Remote Work

No

Employment Type

Full-time