Spa Receptionist

Sanvi Engineering And Business Consulting Solutions; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A luxury spa and wellness center in Dubai is seeking a Spa Receptionist to enhance guest experiences by managing front desk operations and providing detailed information about spa services. The ideal candidate will have 2+ years of experience in a luxury environment and exceptional communication skills. Responsibilities include scheduling appointments, managing guest inquiries, and maintaining an organized reception area. This role requires a professional appearance, strong multitasking abilities, and a passion for spa and holistic wellness.

Qualifications

• Minimum of 2 years of experience in a luxury hotel or spa environment.
• Exceptional verbal and written communication skills in English.
• Strong organizational skills with attention to detail.

Responsibilities

• Greet and welcome all guests professionally.
• Handle guest inquiries and feedback with empathy.
• Manage reception area and appointments efficiently.

Skills

Customer service

Communication skills

Multitasking

Organization

Tools

SpaSoft

Microsoft Office (Word, Excel)

Job description

• Job Title: Spa Receptionist
• Location: Dubai
• Experience: 2-3 years in a luxury hotel or spa front-of-house position
• Salary: 3000-5000 AED per month

Overview

As the first point of contact for our esteemed guests, the Spa Receptionist plays a pivotal role in creating a welcoming and serene atmosphere. You will be responsible for managing all front desk operations, ensuring seamless guest experiences, and supporting the spa's overall efficiency. We are looking for a professional, warm, and highly organized individual with a passion for guest care and holistic wellness.

Key Responsibilities

• Guest Services: Warmly greet and welcome all guests and members, providing a professional and courteous first impression.
• Provide detailed information about spa services, treatments, facilities, and packages, both in person and over the phone.
• Handle guest inquiries and feedback with professionalism and empathy, escalating concerns to supervisors when necessary.
• Give tours of the spa facilities as required.
• Operations Management: Manage incoming phone calls and emails promptly and professionally, directing them to the appropriate person or department.
• Schedule and confirm appointments using the spa's booking system (e.g., SpaSoft).
• Process check-ins and check-outs efficiently and accurately.
• Collect payments for services rendered and operate the point-of-sale system accurately.
• Ensure the reception area is organized, tidy, and presentable at all times.
• Coordinate with therapists and other staff to optimize service delivery and schedules.
• Maintain inventory and stocking of all reception materials and assist in maintaining office files/records.
• Sales & Marketing Support: Upsell spa products and services to enhance client experiences.
• Coordinate sales packets and assist in the administration and implementation of retail sales strategies.

Qualifications & Skills

• Minimum of 2 years of experience as a receptionist or in a customer service role, preferably within a luxury hotel or spa environment.
• Exceptional verbal and written communication skills in English are a must.
• Computer literate with knowledge of spa reservation systems and Microsoft Office (Word, Excel).
• Strong organizational skills with excellent attention to detail and the ability to multitask effectively.
• Professional appearance and a positive, approachable attitude are essential.
• Ability to handle stressful situations calmly and efficiently.
• A personal interest in spa treatments and a holistic lifestyle is a plus.
• Flexibility to work varied hours, including weekends and holidays.

Work Location: Dubai

Immediate joiners are preferred.

For more details contact us at 9176033506/9791033506.

Skills: customer,skills,communication skills,communication,atmosphere,spa,sales,customer service