Spa Receptionist at Waldorf Astoria Dubai International Financial Centre

Hilton Worldwide, Inc.; Dubai International Financial Centre; On-site; AED 60,000 - 120,000; Full time

Job summary

A luxury hotel chain is seeking a Spa Receptionist for its Dubai location. This role involves greeting guests, managing feedback, and ensuring a high standard of customer service. Candidates should demonstrate excellent attention to detail and cleanliness, and provide a professional experience to all clients. The position requires commitment to guest satisfaction and adherence to all operational procedures to deliver an exceptional experience.

Qualifications

• Committed to delivering high levels of customer service.
• Excellent attention to detail and cleanliness.
• Ability to maintain a professional and helpful manner.

Responsibilities

• Assist guests and clients in a timely manner.
• Manage customer feedback for service improvement.
• Ensure booking, payment, and consultation processes are effective.
• Adhere to cash handling procedures and health regulations.

Skills

Customer service commitment

Attention to detail

Cleanliness standards

Professional demeanor

Job description

Job Description - Spa Receptionist at Waldorf Astoria Dubai International Financial Centre (HOT0C5DY)

Spa Receptionist at Waldorf Astoria Dubai International Financial Centre

Work Locations

Waldorf Astoria Dubai International Financial Centre, Dubai 74777

A Spa Receptionist at Waldorf Astoria Dubai International Financial Centre, a Forbes 5-Star hotel, is responsible for greeting and assisting guests to deliver an excellent Guest and Member experience while ensuring the overall experience is pleasant and their needs are met.

What will I be doing?

• Assist guests and clients in an appropriate and timely manner.
• Manage customer feedback effectively to ensure issues or compliments are escalated to enable long-term improvements in products and services.
• Ensure client experience is proficient including bookings, payments and consultation cards.
• Adhere to cash handling procedures.
• Interact and communicate effectively with clients, spa members, team members, guests, and management.
• Up-sell with latest departmental incentives.
• Report accidents, maintenance issues or other incidents.
• Ensure compliance with all health and safety regulations.

What are we looking for?

A Spa Receptionist at Waldorf Astoria Dubai International Financial Centre is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviors, skills, and values that follow:

• Committed to delivering a high level of customer service
• Excellent attention to detail
• High standards of cleanliness
• Ability to work in a consistently professional and helpful manner

What will it be like to work for Waldorf Astoria Hotels & Resorts?

Waldorf Astoria provides guests the exceptional environment and the personalized attention of True Waldorf Service that creates a singular experience. If you understand the value of personalized attention and know how to treat even the most extraordinarily different experiences with the same rich level of customer service, you may just be the person we are looking for!