Spa Receptionist

Fairmont Hotels & Resorts; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A luxury hotel chain is seeking a Spa Assistant at their Dubai location. The role involves providing exceptional service, assisting with spa operations, and engaging with guests regarding treatments and products. Candidates should have at least one year of experience in a similar luxury environment and possess strong administrative skills, especially in Excel. A focus on guest needs and a calm demeanor are essential. Experience with Book4Time is mandatory, and CPR certification is preferred.

Qualifications

• Minimum of 1 year experience at a 5* hotel spa or luxury stand-alone Spa.
• Experience should preferably be in Spa or Hospitality.

Responsibilities

• Assist in the all operations of the Spa and knowledge of spa menu.
• Provide guest information relating to spa menu and special offers.
• Clean and tidy the areas when necessary.

Skills

Previous Spa or Hospitality experience

Strong administrative skills including Excel Spreadsheets

Excellent communication and organizational skills

Strong interpersonal and problem solving abilities

Ability to focus attention on guest needs

Education

CPR and First Aid certification

Tools

Book4Time

Job description

Fairmont The Palm is a luxury, world-class resort located on the iconic Palm Jumeirah Island in Dubai. The hotel features 391 guest rooms and suites with dedicated Fairmont Gold rooms and lounge. A total of 11 food and beverage outlets on property offer international dining options including Michelin Guide recommended 2022 and 2023 Little Miss India, Frevo - Brazilian Churrasco experience, Seagrill Bistro, Ba Restaurant and Lounge, Blowfish, Flow Kitchen, The Cigar Room, Vuvuzela and others. Fairmont The Palm also features an expansive pool and beach area with a health club, Serenity Spa Dubai - The Art Of Well Being and the Fairmont Falcons Kids’ Club.

• Consistently offer professional, friendly and engaging service
• Assist in the all operations of the Spa and to have knowledge of all Spa menu
• Assist guest with the use of sauna, steam, day pass and spa facilities etc.
• Assist guests with product information and retail sales
• Provide guest information relating to spa menu and special offers
• Maintain stock levels and ensure all products are displayed as per standards
• Follow departmental policies and procedures
• Follow all safety and sanitation policies
• Reports any problems or questions to Supervisor
• Attends pre-shift briefings and handover to Supervisor/colleague at end of shift.
• Clean and tidy the areas when necessary
• To report any equipment malfunctioning.
• To report anything which may be a Health & Safety hazard
• Other duties as assigned

• Previous Spa or Hospitality experience preferred
• Minimum of 1 year experience at a 5* hotel spa or luxury stand-alone Spa
• Strong administrative skills including Excel Spreadsheets
• Book4Time experience mandatory
• CPR and First Aid certification preferred
• Excellent communication and organizational skills
• Strong interpersonal and problem solving abilities
• Highly responsible & reliable
• Ability to focus attention on guest needs, remaining calm and courteous at all times