Spa Receptionist

Client of Talentmate; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading hospitality company seeks a Spa Receptionist to create an exceptional customer experience. This full-time role involves managing front desk operations, handling inquiries, and making guests feel welcome. Ideal candidates should possess strong communication and organizational skills, thrive in a fast-paced environment, and have relevant experience in customer service.

Qualifications

• Experience in receptionist or customer service roles preferred.
• Friendly, approachable demeanor with strong customer service skills.
• Proficiency in administrative software and scheduling tools.

Responsibilities

• Welcome guests warmly and manage front desk operations efficiently.
• Respond promptly to inquiries and schedule appointments.
• Handle guest complaints professionally and monitor inventory.

Skills

Communication

Organizational

Multitasking

Customer Service

Education

High school diploma or equivalent

Bachelor of Business Administration (Management)

Tools

Administrative software

Scheduling tools

Job description

Position: Spa Receptionist

Qualifications: Bachelor of Business Administration (Management), any nationality

Vacancy: 1

Job Description

Join our team as a Spa Receptionist and embark on a rewarding role that offers the opportunity to grow in the hospitality industry while creating a relaxing experience for our guests. As the first point of contact, you will provide top-notch customer service, manage front desk operations, handle inquiries, assist with appointments, and maintain the spa's serene environment. The ideal candidate possesses excellent communication skills, is detail-oriented, and thrives in a fast-paced, hospitality-focused setting. If you enjoy working in a team environment and making a positive impact, we encourage you to apply.

Responsibilities

1. Welcome guests warmly and ensure a pleasant arrival experience.
2. Manage front desk operations efficiently.
3. Respond promptly to inquiries about spa services.
4. Schedule appointments and coordinate with therapists.
5. Maintain an organized reception area reflecting spa standards.
6. Process payments and manage billing accurately.
7. Handle guest complaints professionally and empathetically.
8. Promote spa packages and services to increase bookings.
9. Monitor inventory and notify management of low-stock items.
10. Collaborate with spa staff to ensure seamless operations.
11. Update and maintain guest records and schedules digitally.
12. Assist in training new reception staff.

Requirements

1. High school diploma or equivalent; additional hospitality training is a plus.
2. Experience in receptionist or customer service roles preferred.
3. Strong verbal and written communication skills.
4. Excellent organizational and multitasking skills.
5. Proficiency in administrative software and scheduling tools.
6. Friendly, approachable demeanor with strong customer service skills.
7. Ability to handle pressure and resolve issues calmly.

Job Details

• Role Level: Mid-Level
• Work Type: Full-Time
• Country: United Arab Emirates
• City: Dubai
• Company Website: [URL]

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