Software and Hardware Technician

Omega Pos Technology; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A technology solutions company in Dubai is seeking a skilled Software Technician to join their technical support team. This role involves providing exceptional assistance to retail and restaurant clients, troubleshooting software issues, and ensuring clients maximize their software potential. The ideal candidate has a strong technical background, excellent problem-solving and communication skills, and a passion for customer service. Flexibility to work evenings or weekends is required.

Qualifications

• Previous experience in technical support or a similar role.
• Knowledge of retail and restaurant operations is a plus.
• Flexibility to work occasional evenings or weekends based on client needs.

Responsibilities

• Provide prompt and effective technical support to retail and restaurant clients.
• Diagnose and troubleshoot software-related issues.
• Assist with software installation, configuration, and updates.
• Collaborate with development and product teams for complex issue resolutions.
• Create and maintain records of client interactions.

Skills

Strong technical aptitude

Excellent problem-solving skills

Communication skills

Customer-focused

Time management

Job description

We are seeking a skilled and dedicated Software Technician to join our technical support team. In this role, you will be responsible for providing exceptional technical assistance to our retail and restaurant clients, ensuring they can maximize the potential of our software solutions. You will play a key role in troubleshooting issues, offering guidance, and delivering top-notch customer support.

Key Responsibilities

• Provide prompt and effective technical support to retail and restaurant clients via phone, email, or chat.
• Diagnose and troubleshoot software-related issues and provide solutions.
• Assist with software installation, configuration, and updates.
• Collaborate with the development and product teams to escalate and resolve complex issues.
• Create and maintain detailed records of client interactions and resolutions.
• Offer guidance and training to clients on software features and functionality.
• Act as a liaison between clients and our internal teams to ensure client needs are met.

Qualifications

• Strong technical aptitude and understanding of software systems.
• Previous experience in technical support or a similar role.
• Knowledge of retail and restaurant operations is a plus.
• Excellent problem-solving and communication skills.
• Customer-focused with a passion for delivering exceptional service.
• Ability to work independently and as part of a team.
• Strong time management and organizational skills.
• Flexibility to work occasional evenings or weekends based on client needs.
• IT certifications or relevant training is a plus.

Apply Now