Site Process Engineer, Fulfillment Center

Amazon Fulfillment MENA L.L.C - P25; Abu Dhabi; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading e-commerce company in Abu Dhabi is seeking a Continuous Improvements Manager to enhance operational efficiency. In this role, you will implement and manage best practices for Fulfillment Centers while collaborating with teams to drive improvements and facilitate processes. The ideal candidate holds a Bachelor's degree, has experience in process improvement and operations, and possesses advanced data analysis abilities. Join us to contribute to an inclusive culture focused on delivering exceptional customer experiences.

Qualifications

• Minimum 18 months of direct Amazon FC operations experience.
• Proficiency in analyzing Amazon FC metrics and KPIs.
• Lean Six Sigma Green Belt or Black Belt certification.

Responsibilities

• Manage the Fulfilment Centre improvement plan.
• Develop a culture of continuous improvement.
• Lead daily GEMBA activities and problem-solving.

Skills

Process improvement

Kaizen

Lean Six Sigma methodology

Advanced data analysis

Excellent communication skills

Education

Bachelor's degree in Engineering, Operations, or Business Administration

Tools

Minitab

JMP

AutoCAD

MS Visio

Job description

Role Overview

The Continuous Improvements Manager supports, coordinates and facilitates implementation of new and improved structures, processes and activities. Working closely with AMET teams and all levels of management within the Fulfillment Center, you report directly to the Regional Continuous Improvement Manager.

As a Site representative of the AMET FC ACES team, you will drive improvements and the implementation of standards in your site, support new process launches, and lead the deployment of projects.

Key Responsibilities

• Manage the Fulfilment Centre improvement plan to focus on best customer experience at the lowest cost.
• Develop a culture of continuous improvement and lean thinking.
• Serve as ACES network representative and validate alignment between site practices and network standards.
• Contribute to and facilitate Kaizen activities.
• Help drive the implementation of Lean Standard Work.
• Train and support all levels in Kaizen activities.
• Disseminate Lean Standard Work principles across teams.
• Support and manage the Fulfilment Centre implementation agenda.
• Coordinate and prioritize LSC process improvement activities and resources.
• Monitor, audit and drive adherence to operational standards – benchmark evaluation, standard work auditing, variation reduction and LSC project validation.
• Lead daily GEMBA activities, going to the source of the problem and rapidly solving associate‑identified barriers.
• Standardize processes to Amazon and ECCF benchmark standards.
• Liaise between FC and AMET/ROW to drive leverage of cross‑CF process excellence.
• Maintain strong relationships with AMET/ROW Process Owners and FC Process Engineer.

A Day in the Life

Your day begins with an early morning Gemba walk, observing processes and engaging with associates to understand floor challenges. You review previous‑day performance metrics, lead daily operations meetings, and drive immediate solutions for any variations. Throughout the day you conduct standard work audits, coach teams on lean methodologies, and validate ACES network initiatives implementation. You may facilitate a Kaizen event, analyze performance data, or coordinate with regional teams on network‑wide projects. The role combines strategic thinking with hands‑on execution, ensuring both daily operational excellence and long‑term process improvements.

At the close of the day you update project tracking tools, prepare for tomorrow’s priorities, and ensure all critical issues have been addressed or escalated appropriately.

About the Team

You will report to the AMET Regional Continuous Improvement Manager with a dotted line reporting to the FC Site Leader, creating strong site‑level engagement while maintaining alignment with network‑wide best practices.

As a Process Engineer within the FC ACES Team, you are part of a comprehensive ecosystem that drives operational excellence:

1. You work closely with Central Process Engineering to implement network‑wide standardization initiatives and optimize processing capacity.
2. You collaborate with the Low Cost Automation team to deploy innovative automation solutions.
3. You partner with the Program Management and Business Intelligence team, who develop custom web tools and data solutions specific to regional needs.
4. You coordinate with the ACES Core team of Subject Matter Experts who interface with Global Tech teams on strategic projects.

Your role is pivotal in bringing these initiatives to life on the operations floor. As the dedicated Process Engineer for your FC, you will:

• Drive the successful implementation of cross‑functional projects.
• Ensure seamless deployment while identifying and addressing site‑specific challenges.
• Maintain site compliance with network standards and process flows.
• Lead continuous improvement initiatives to enhance operational efficiency.

Qualifications

• Bachelor’s degree in Engineering (any domain), Operations, Business Administration, or a related field.
• Experience with process improvement, Kaizen, and Six Sigma, or experience in solving complex business challenges by delivering accurate and timely financial models, analysis, and recommendations that have a proven impact on business.
• Minimum 18 months of direct Amazon FC operations experience (Inbound, Outbound, ICQA).
• Proficiency in analyzing Amazon FC metrics and KPIs.
• Strong ability to interpret and communicate analytics and present to senior leadership.
• Excellent written and verbal communication skills.
• Knowledge of Lean Six Sigma concepts and best practices.
• Lean Six Sigma Green Belt or Black Belt certification.
• Knowledge of Lean Manufacturing & Continuous Improvement principles & techniques.
• Advanced data analysis skills and expertise in using supporting tools such as Minitab, JMP, MS Access.
• Knowledge and ability to use standard development tools such as AutoCAD, MS Visio.

Our Commitment to Diversity, Equity, and Inclusion

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information.