Showroom Manager/ Store Manager | Retail | Al Futtaim Watches & Jewlery | UAE

Robinson & Co (Singapore) Pte Ltd; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A diversified regional business in UAE is seeking a Showroom Manager to oversee sales performance and customer satisfaction. The ideal candidate will have 4-5 years of experience in retail management, focusing on team development and operational effectiveness. Responsibilities include managing store standards, achieving budget targets, and leading a motivated team. This role offers the opportunity to lead initiatives that enhance customer experience and drive business growth.

Qualifications

• Proven record in sales and profit.
• Strong communication skills.
• Creativity and adaptability.

Responsibilities

• Ensure high standards of customer service and satisfaction.
• Manage store operations and costs.
• Develop staff capabilities and manage performance.

Skills

Customer service excellence

Teamwork

Effective communication

Time management

Education

4-5 years of store in-charge experience

Job description

Press Tab to Move to Skip to Content Link

Select how often (in days) to receive an alert:

Showroom Manager/ Store Manager | Retail | Al Futtaim Watches & Jewlery | UAE

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions: automotive, financial services, real estate, retail, and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia, and Africa. Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. The group's entrepreneurship and relentless customer focus enable continuous growth and expansion, responding to the changing needs of our customers within the societies in which we operate.

By upholding our values of respect, excellence, collaboration, and integrity, Al-Futtaim Group continues to enrich the lives and aspirations of our customers every day.

Overview of the role:

The Boutique Manager is accountable for sales performance, focusing on growth and profitability, customer satisfaction, merchandising standards, store operations, and staff training and development.

Accountable for achieving the Annual Budget of the showroom (100%), Brand Budget (80%), Effective Showroom Visual Merchandising & Operations (85% score), Customer Service Excellence (DSES 100%), Stock Pilferage (0%). Lead a highly motivated & performing showroom team (85% of team members achieve 100% of their objectives), Self-Development (attend a minimum of 2 self-development programs).

Key responsibilities include:

• Customer Experience / Sales: Ensure high standards of customer service, staff knowledge, and complaint resolution to achieve customer satisfaction. Support marketing and promotional activities, merchandising, and stock planning. Participate in forecasting and monitor progress to meet sales and budget targets.
• Operational Effectiveness: Manage assets, adhere to policies, ensure store standards, control costs, and reduce shrinkage through effective store management.
• Team Management: Maintain a motivated team, conduct performance coaching, oversee cashier activities, manage leave planning, and develop staff capabilities.
• Self-Development & HR: Attend training programs, support recruitment, training, and retention efforts, lead by example, and communicate store performance and strategies.

Required Skills:

• Participation in store meetings and adherence to policies
• Positive attitude towards the brand
• Inventory participation
• Flexibility, punctuality, and teamwork
• Effective communication and time management

Qualifications and experience:

• 4-5 years of store in-charge experience with a proven record in sales, profit, and team development
• Strong communication skills, creativity, responsibility, adaptability, and quality focus

We are committed to providing excellent service, and your proactive engagement can help ensure a positive candidate experience. Please review the job description carefully, prepare a personalized CV, and demonstrate how your skills align with our values of Respect, Integrity, Collaboration, and Excellence. We review all applications and aim to respond to every candidate.