Shop Supervisor - Yogurtland

Alabbar Enterprises & ANOTHER; Sharjah; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading retail company in Sharjah seeks a Supervisor to enhance store performance by leading a team and ensuring exceptional service standards. The candidate should have 3-5 years of experience in retail, excellent people management skills, and effective communication abilities. This role offers opportunities for career growth and a competitive salary package.

Benefits

A supportive and friendly team

Career growth opportunities

Competitive salary and benefits

Qualifications

• At least 3-5 years experience in a retail confectionary in the UAE & GCC.
• Must maintain a very high level of personal hygiene.
• Flexible working hours (Day/Night).

Responsibilities

• Set an example for employees to meet and exceed company goals.
• Acquire product knowledge to enhance customers' shopping experience.
• Support and participate in inventory management functions.

Skills

Effective communication skills in English

Excellent people management skills

Knowledgeable in retail operations

Excellent physical fitness levels

Team player with ability to work under pressure

Job description

Job Summary

The Supervisor contributes to store success by assisting Brand Operations Manager with leading a team within an assigned store to achieve outstanding business results while creating and maintaining a unique shop experience for our customers and employees. You are required to assist providing dynamic and clear store leadership to successfully optimize the potential of sales, products, staff and operations and deliver the budgeted financial performance. Supervisor managed and organized a high degree of customer care, quality and cost control measures are achieved. Oversees the operation of the retail store/department and perform duties to ensure its smooth operation as required. Orients, trains, monitors, and provides direction to the team. The supervisor motivates and inspires the team to achieve store productivity goals. Analyze weekly/monthly sales report and develop actions plans.

Job Responsibilities

• Set an example and encourage all employees to meet and exceed the companys goals and objectives on a consistent basis.
• Meet and exceed the companys service standards and sales goals on a consistent basis.
• Acquire product knowledge information provided by the company to enhance the customers shopping experience.
• Spend time on the selling floor working with customers to assist them with their product selections by providing through product knowledge information.
• Consistently follow and abide by the companys established register and cash handling policies and procedures.
• Create additional sales opportunities by promoting and suggesting other appropriate items.
• Support and participate with inventory management functions to include: The receiving procedures, transfers, pricing procedures, product counts and physical inventories as required.
• Actively participate and support the companys safety and security standards at all times.
• Assist in meeting the companys brand image and housekeeping standards.
• Attend and participate in store meetings, company training sessions as required furthering the development of skills to meet the companys objectives.
• Work on department and store displays.
• Identify current and future trends that appeal to consumers.
• Ensure merchandise is clean and ready to be displayed.
• Maintain inventory and ensure items are in stock.
• Ensure promotions are accurate and merchandised to the companys standards.
• Utilize information technology to record sales figures, for data analysis and forward planning.
• Ensure standards for quality, customer service and health and safety are met.
• Monitor local competitors.
• Maintain store's cleanliness and health and safety measures.
• Maintain discipline in the store by consistently guiding and coaching the staff.
• Coach, counsel, train, and discipline employees.
• Evaluate on-the-job performance.
• Ensuring staff productivity on their respective shifts.
• Ensuring every employee on the shift is impeccably groomed as per brand standards.
• Be a part of the Daily Briefing Meetings of the store and ensure that the team is well in-time for the same.
• Development of the team members by providing consistent trainings with regards to the products and service guidelines.

Job Requirements

• At least 3-5 years experience in a retail confectionary in the UAE & GCC
• Effective communication skills in English - essential
• Excellent people management skills
• Knowledgeable in retail operations.
• Excellent physical fitness levels
• Flexible working hours ( Day/Night )
• Must maintain very high level of personal hygiene.
• A team player with the ability to work under pressure in an extremely store.

What We Offer

• A supportive and friendly team.
• Career growth opportunities.
• Competitive salary and benefits.