Shop Manager - Al Zahia Mall

Azadea Group; United Arab Emirates; On-site; AED 200,000 - 300,000; Full time

Job summary

A retail management company is seeking a Shop Manager for Al Zahia Mall. The ideal candidate will lead store operations to maximize sales and maintain high standards of customer service. Responsibilities include managing inventory, analyzing sales performance, training team members, and ensuring compliance with brand standards. Applicants should possess a Bachelor’s degree and have at least 3 years of managerial experience in retail, alongside proficiency in English and MS Office.

Qualifications

• 3 years of experience in a managerial role.
• Previous experience in retail is a major plus.
• Proficiency in MS Office skills.
• Developing and motivating others at level 4.

Responsibilities

• Lead and manage store operations to maximize sales.
• Greet customers and provide assistance.
• Ensure efficient receiving process and inventory management.
• Prepare staff schedule and communicate sales plans.
• Recruit, train, and evaluate team members.
• Log/update commercial and operational information.
• Manage allocated budget and report expenses.
• Oversee shop's image and maintenance.

Skills

Customer service

Sales analysis

Team motivation

Inventory management

English fluency

Education

Bachelor’s Degree

Tools

MS Office

Job description

Job Description - Shop Manager - Al Zahia Mall (SHO000100)

Job Number

SHO000100

Description

• The Shop Manager is responsible for leading and managing the store operation to deliver the highest standards of customer service and to maximize sales and proĮtability in line with company’s objectives . He / she is also responsible for the inventory , maintenance and external appearance of his / her shop .
• Detect, anticipate and provide regular feedbacks on customers' needs, markets trends and competitors activities affecting the region/ market
• Greet customers, oīer assistance and serve them in order to ensure their needs and complaints are answered in a timely manner with quality and customer service standards creating customer loyalty and portfolio.
• Ensure a smooth and eĸcient receiving process of items/shipments as well as monitor all kind of inventory activities such as cycle counts and stock movements including transfers between shops, transfers to/from warehouse, damaged items, devolution, etc.
• Analyze hourly/daily/weekly sales performance, monitor selling items, missing sizes/ items and collection rotation (in coordination with BM and VM) in order to identify replenishment needs, place accurate orders, meet stock performance objectives and maximize sales and sellout
• Prepare staffschedule based on budgeted hours and/ or visitors' track, daily sales targets, events, operational needs (including shipments, stock count, sale, etc.) as well as ensure the effective communication of sales plans and set daily and hourly targets to the Shop/Department team
• Recruit, train, motivate and evaluate team members to ensure that they have the necessary skill base and required image and that they are optimally enabled to maximize their potential and contribution to the company; conduct daily Japanese meetings to keep the staff informed and engaged
• Log/update all commercial and operational information as well as various requests on the provided platforms (Helpdesks, Events, Loss Prevention application, etc.) in a timely and accurate manner
• Manage annual allocated budget by monitoring expenditure up to set limits, optimizing and reducing costs where possible and reporting variances versus budget (validating it with DM/BM first)
• Oversee the shop's image and ensure its compliance with the brand’s standards, verify and follow up on the cleanliness, display and maintenance of the shop including the window, cash and stock room

Qualifications

• Bachelor’s Degree 3 years of experience in a managerial role;
• Previous experience in the industry/retail is a major plus
• Fluency in English
• Profficiency in MS OfficeSkills
• Developing and Motivating Others: level 4