Service Technician Dubai (m/f/d)

EFR ROBOTICS & SMART MACHINES TRADING CO. L; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A technology company in robotics is seeking a Service Technician in Dubai. This role involves installing, maintaining, and repairing robots at customer sites. Responsibilities include troubleshooting, training customers, and maintaining service documentation. The ideal candidate has a background in mechatronics or IT, can work independently, and is fluent in English. Competitive compensation ranging from 7,000 to 9,500 AED per month is offered, along with various benefits.

Benefits

High-Tech work environment

Independent work with autonomy

Career growth opportunities

Training and professional development

Health insurance according to Dubai regulations

Work visa and Emirates ID

Qualifications

• Education in mechatronics, electronics, IT, or a comparable field.
• Confident in using Windows, Wi-Fi, network configuration, and tablets/apps.
• Able to work independently, make decisions, and find solutions without detailed instructions.
• Professional appearance and demeanor with customers – friendly, clear, and reliable.
• Flexibility for assignments in Dubai and across the UAE.
• Fluent in English (mandatory). Arabic or German is a plus.
• Driver’s license (UAE) or willingness to obtain one.

Responsibilities

• Install and configure service and cleaning robots at customer sites.
• Perform technical checks and troubleshoot issues.
• Identify root causes in hardware, software, network, and sensors.
• Onboard customers and ensure smooth adoption.
• Maintain clear service reports in internal systems.
• Identify patterns and communicate them for optimization.
• Coordinate closely with teams in Germany & Dubai.
• Recognize upselling opportunities and follow up.

Skills

Mechatronics knowledge

Windows and network configuration

Problem-solving skills

Customer communication

Fluency in English

Flexibility for assignments

Education

Education in mechatronics, electronics, IT, or comparable field

Tools

Tablets and mobile devices

Technical tools

Job description

You work in one of the most exciting industries of the future: Robotics.

As a Service Technician, you are the face of EF Robotics for our customers in Dubai and across the UAE. You independently install, repair, and maintain our robots on-site.

With us, you’ll get responsibility, freedom to act, and a team that has your back.

Your Responsibilities

• Installation & Setup: Install and configure our service and cleaning robots directly at the customer’s site.
• Maintenance & Repair: Perform technical checks, troubleshoot issues, and ensure reliable operation.
• Problem Analysis: Identify the root cause – not just the symptom – in hardware, software, network, and sensors.
• Customer Training: Professionally onboard customers, explain functions clearly, and ensure smooth adoption.
• Documentation: Maintain clear and accurate service reports in our system (GoHighLevel / internal knowledge base).
• Team Feedback: Identify patterns, issues, and optimization opportunities and communicate them systematically.
• Deployment Planning: Coordinate closely with our teams in Germany & Dubai, providing updates before and after each service visit.
• Upselling: Recognize when customers need more and initiate appropriate follow-up.

Your Benefits at EF Robotics

• High-Tech instead of Routine: Work with delivery, cleaning, and humanoid robots.
• Independent Work: Enjoy a high level of trust and autonomy.
• Real Career Growth: Opportunities to advance from Technician to Senior, Trainer, or Team Lead UAE.
• EForce Spirit: Clear communication, responsibility, and growth instead of stagnation.
• Trainings & Academy: Intensive onboarding, technical training, and regular professional development.
• Modern Equipment: Laptop, tablet, tools, and work clothing provided.
• Strong Support: Technical back-office team in Germany is always there to assist you.

What to Expect at EF Robotics

We offer a competitive total compensation package for Dubai: 7,000–9,500 AED per month (Total Compensation), composed of:

• Basic Salary: 4,500–6,000 AED
• Housing Allowance: 1,500–2,500 AED
• Transport Allowance: 300–600 AED
• Communication Allowance: 200–400 AED

Additional Benefits

• Work visa & Emirates ID (covered by us)
• Health insurance according to Dubai Health Authority regulations
• 22 days of annual leave
• End-of-Service Gratuity according to UAE Labour Law
• Modern technical equipment & tools
• Training opportunities in robotics & service technology
• Work in an international, fast-growing tech company

Skills

Your Profile

• Education in mechatronics, electronics, IT, or a comparable field.
• Confident in using Windows, Wi-Fi, network configuration, and tablets/apps.
• Able to work independently, make decisions, and find solutions without detailed instructions.
• Professional appearance and demeanor with customers – friendly, clear, and reliable.
• Flexibility for assignments in Dubai and across the UAE.
• Fluent in English (mandatory). Arabic or German is a plus.
• Driver’s license (UAE) or willingness to obtain one.