Service Sales Specialist

Hitachi; Abu Dhabi; On-site; AED 120,000 - 200,000; Full time

Job summary

A global energy solutions company in Abu Dhabi is seeking a motivated Service Sales Specialist to drive service sales, manage customer relationships, and generate sales opportunities. The ideal candidate will have a bachelor's degree in electrical engineering and 7-10 years of service sales experience. This full-time role offers a chance to work collaboratively with the service sales team and deliver comprehensive support for customer service needs.

Qualifications

• Minimum 7 to 10 years of experience in Service sales, Estimation & Bids.
• Proven understanding of Hitachi Energy systems and products.
• Ability to work independently with a strategic mindset.

Responsibilities

• Generate service sales opportunities and secure profitable sales.
• Prepare proposals and follow up with customers.
• Plan daily activities and manage customer accounts.

Skills

Customer Relationship Management

Sales Negotiation

Communication

Technical Knowledge

Education

Bachelor's degree in electrical engineering

Job description

Location: Abu Dhabi, Abu Dhabi, United Arab Emirates

Job ID: R0107106

Company Name: HITACHI ENERGY SYSTEMS LLC

Profession (Job Category): Sales Marketing & Product Management

Job Schedule: Full time

Remote: No

The opportunity

We are seeking a motivated and enthusiastic Service Sales Specialist to join our team. In this role you will provide a drive service sales process in collaboration with the Service Sales Manager and/or Service Manager. You will be generating service sales opportunities and secure profitable sales within the designated areas, focusing on installed base penetration and selling the entire Service Product portfolio in collaboration with other Hitachi Energy service units. Build long‑term customer relationships, ensuring immediate response to specific customer needs and issues. This role reports directly to the Local Service Sales Manager UAE.

How you’ll make an impact

• Preparing proposals and follow up
• Proactive & reactive sales of High Voltage Service & Transformer service portfolios
• Evaluation of client enquiry documentation and interpretation of their requirements and assessment of commercial terms and conditions
• Formulate competitive bids/estimates/quotations considering the best available product mix and appropriate technical and commercial considerations for each individual situation
• Manage the preparation of all technical, financial, cash flow and operational delivery aspects of the bid/estimate/quotation indicating prices and trading conditions
• Identify potential risks and opportunities in contract agreements across customers and channels
• Planning daily activities, developing and maintaining customer relations and managing customer accounts; developing, implementing and following up on strategic sales plans
• Establish effective business relations with sales executives, management and technical team members; preparing periodic sales reports, forecasts and market plans
• Meeting personal sales targets as planned
• Coordination with Service Sales Manager to decide on pricing strategies
• Support to Service Sales Manager during meetings with customers
• Exploring further market opportunities from both existing customers and potential customers
• Proposing techno‑commercial solutions according to customers requirements
• Supervising distribution and archiving documentation issued to customers as part of tendering and contract negotiations
• Maintaining project pipeline and ordering forecasts using Hitachi Energy tools
• Creating and maintaining strong relationships with customers, understanding their needs and providing specialist support and solutions
• Recommendation to customers for immediate and future service requirements; provide feedback to Service Sales team
• Acting as representative of the OEM during interaction with the customer and preparing the tools, equipment and parts needed for a service job and understanding the scope of the job to be performed
• Acting as voice of customer back into internal engineering and quality functions
• Managing multifunctional interfaces effectively with internal feeder factories, service department customers and sub‑suppliers
• Able to show personal leadership & maintain a teamwork environment to deliver assignments; strong self‑disciplined approach to ensure quality and accuracy of delivery
• Establishing long‑term customer relationships by understanding customer requirements and applicable regulations; respond immediately to issues and demonstrate in‑depth technical service product/solutions knowledge to promote product Life Cycle Management
• You will be responsible for ensuring compliance with applicable external and internal regulations, procedures and guidelines
• Living Hitachi Energy core values safety and integrity which means taking responsibility for your own actions while caring for your colleagues and the business

Your background

• A bachelor's degree in electrical engineering or equivalent experience
• Minimum 7 to 10 years of experience in Service sales, Estimation & Bids, Proposals and strong customer relationship skills
• Proven understanding of Hitachi Energy systems and products
• Experience working within the Energy sector
• Strong commercial, technical and negotiation skills
• Ability to work independently with a strategic and result‑oriented mindset
• Excellent communication and interpersonal skills
• Willingness to travel across assigned countries as needed
• UAE/GCC driving license preferred
• Proficiency in both spoken & written English is required

Qualified individuals with a disability may request a reasonable accommodation if you are unable or limited in your ability to use or access the Hitachi Energy career site as a result of your disability. You may request reasonable accommodations by completing a general inquiry form on our website. Please include your contact information and specific details about your required accommodation to support you during the job application process. This is solely for job seekers with disabilities requiring accessibility assistance or an accommodation in the job application process. Messages left for other purposes will not receive a response.