Service Marketing Intern

Smith+Nephew; Dubai; Hybrid; AED 60,000 - 120,000; Full time

Job summary

A global medical technology company in Dubai is seeking a Service Marketing Intern. This role provides hands-on experience in service portfolio management and marketing campaigns. Successful candidates will be current students or recent graduates with strong skills in Excel and PowerPoint. You'll work with various teams to support commercial growth, analyze data, and promote service offerings. The company fosters a culture of inclusion, offering flexible vacation, performance bonuses, and a hybrid work model.

Benefits

Annual Performance Bonus

Flexible Vacation

Medical Aid

Hybrid Working Model

Qualifications

• Strong proficiency in MS Excel and PowerPoint.
• Experience with Power BI or Tableau is an advantage.
• Knowledge of AI and no-code tools is a plus.

Responsibilities

• Build simple dashboards to track the service install base.
• Prepare data for service performance reviews.
• Support marketing campaigns to promote service offerings.
• Monitor key KPIs such as Turnaround Time and First-Time Fix Rate.

Skills

MS Excel

PowerPoint

Data Analytics

Power BI

Presentation skills

Education

Current student or recent graduate in Business, Marketing, Data Analytics

Tools

Tableau

Job description

Service Marketing Intern – Emerging Market Service Division

Life Unlimited.

At Smith+Neuexp, we design and manufacture technology that takes the limits off living.

We believe that through innovation, development and supporting our customers and patients we can help others achieve a Life Unlimited! Our products are in 100 countries globally, and supporting this takes a huge effort.

What will you be doing?

We are looking for a Service Marketing Intern to join our Emerging Markets Service Organization. This role offers a unique opportunity to gain hands‑on experience in service portfolio management, install base analytics, and marketing campaign execution across multiple geographies. As a Service Marketing Intern, you will support our commercial service growth strategy and collaborate with teams across Marketing, IT, Sales, and Operations.

What will you need to be successful?

• Build simple dashboards (Excel / Power BI) to track the service install base.
• Prepare data for monthly and quarterly service performance reviews.
• Maintain and update the Service Portfolio catalog and contract tiers.
• Support SKU documentation, pricing updates, and product lifecycle tracking.
• Benchmark competitor service offerings and summarize key insights.
• Create customer‑facing presentations and internal strategy decks.
• Assist with marketing campaigns (emails, flyers, events) to promote service offerings.
• Track and report on campaign performance and lead generation.
• Monitor key KPIs such as Turnaround Time (TAT), First‑Time Fix Rate (FTFR), and rental growth.
• Support process mapping and identify opportunities for efficiency improvement.
• Assist in compiling service training materials for Sales and Distributor teams.
• Help coordinate virtual and in‑person training sessions across the Emerging Markets region.

Successful candidates would need the following:

• Current student or recent graduate in Business, Marketing, Data Analytics, or a related field.
• Strong proficiency in MS Excel (pivot tables, data cleaning) and PowerPoint.
• Experience with Power BI or Tableau is an advantage.
• Knowledge of AI and no‑code tools is a plus.

You. Unlimited.

165 years of pioneering innovation requires a relentless focus on what’s next. We’re focused on you. You’re what’s next…

• Inclusion, Belonging and Equity: Committed to Welcoming, Celebrating and Thriving on Diversity, Learn more about our Employee Inclusion Groups on our website ()
• Your Future: Annual Performance Bonus and Provident Fund Scheme, Share Save Options.
• Work / Life Balance: Flexible Vacation and Time Off, Paid Holidays and Paid Volunteering Hours, so we can give back to our communities!
• Your Wellbeing: Medical Aid and an Employee Wellness Programme and much more.
• Flexibility: Hybrid Working Model (For most professional roles).
• Training: Hands‑On, Team‑Customised, Mentorship.