Service Manager

Pitstop UAE; Abu Dhabi; On-site; AED 60,000 - 120,000; Full time

Job summary

A prominent service center in the UAE is seeking a Service Manager to ensure high customer satisfaction by facilitating service operations. The ideal candidate will have 8-10 years of experience in a related role, strong technical background, and the ability to manage team dynamics. Responsibilities include customer engagement, overseeing service quality, and maintaining records. The role requires proficiency in MS Office, a UAE Driving License, and effective interpersonal skills to navigate cultural sensitivities.

Qualifications

• 8 to 10 years in a related field as a service manager.
• Knowledge of current stock inventory systems.
• Professional/Technical certification.

Responsibilities

• Act as an ambassador for the Service Department.
• Receive customers and ensure high satisfaction.
• Coordinate with workshop and manage work progress.
• Maintain records in Autoline and explain charges.

Skills

Customer service skills

Technical knowledge

MS Office proficiency

Ability to manage human relationships

Fluency in English

Education

Technical Diploma/Degree

Job description

The role holder is responsible to be the ambassador for the Service Department, rendering quality service by facilitating the function of the Service Centre to ensure a high level of Customer Satisfaction.

Core Responsibilities

• Effectively receives customers, fully observing NSSW standards on all aspects, from vehicle receiving until vehicle delivery.
• Secures needed vehicle information and documents from customer, especially Warranty booklet during the first service. Verifies the vehicle and customer details and/or update on the system, especially for the vehicles coming for the first time, i.e., for first service.
• Prepares all the necessary documentation as per AS-DOS standards
• Discusses and gets the consent of the customer for the needed repair/service including the charges and the expected work completion.
• Coordinates with the Job Controller/ Estimator for appropriate workshop loading, in order to avoid delays.
• Follows-up the work progress, and in case additional job/s arises, consults the customer and get their approval before proceeding with the job. Keeps the customer updated/informed for any changes/delays or variations from the initial agreement.
• Once the work is completed, verifies that all the customer requests were done, and records were completed. If so, informs the customer and sets for the delivery appointment.
• Updates/records all the necessary information in Autoline.
• Explains clearly the charges and all the work carried out, during vehicle delivery.
• Follows up with a call, as the basis of building a long-term relationship with customers.
• Maintains a high level of quality interaction with customers at each step of the role.
• Maintains harmonious relationship among staffs and strive to work towards the attainment of department's objectives.
• Reports to/consult the immediate supervisor or the Service Manager for any untoward incident or problem that further need a managerial decision.

Candidate Specifications

• 8 to 10 years in a related field/role as service manager
• Technical Diploma/Degree with strong technical experience
• Knowledge of current and best stock inventory systems
• Proven ability to work independently and with others
• Able to manage complex human relationships and culturally sensitive.
• MS Office skills
• Professional/ Technical certification
• Fluent (required), Arabic (preferred)
• UAE Driving License

Only shortlisted candidates will be contacted. Thank you for your interest in joining us!