Service Engineer (Weighing Machine)

Black & Grey HR; Dubai; Remote; AED 120,000 - 200,000; Full time

Job summary

A reputable human resources company is hiring a Service Engineer for a client in Dubai. The role involves installing, maintaining, and troubleshooting digital weighing scale machines in the jewelry manufacturing industry. Candidates should have a diploma or degree in a related field and 4–5 years of experience. Strong technical skills, customer service orientation, and willingness to travel are essential. Competitive salary and professional development opportunities are offered.

Benefits

Competitive salary with performance-based incentives

Training and exposure to industry-leading equipment brands

Opportunities for professional development

Qualifications

• 4–5 years of hands-on experience in servicing digital weighing machines, preferably in the jewelry sector.
• Strong technical understanding of precision instruments and calibration techniques.
• Willingness to travel to client sites and work in the field.

Responsibilities

• Install and calibrate new digital weighing scale machines at client locations.
• Conduct scheduled maintenance and troubleshoot breakdowns.
• Maintain accurate service records for all client visits.
• Promote AMC services and generate leads during on-site visits.

Skills

Technical expertise

Customer service skills

Problem-solving abilities

Sales orientation

Communication in English

Communication in Hindi

Education

Diploma or Degree in Electronics, Instrumentation, Mechatronics

Job description

Job Description

Black & Grey HR ishiring a Service Engineer (Weighing Scale) for a reputed client specializing in high-precision machinery for the jewelry manufacturing industry. The role involves installing, maintaining, and troubleshooting digital weighing scale machines at client sites, along with promoting Annual Maintenance Contracts (AMCs). This is a field-based role requiring technical expertise and strong customer service skills.

Responsibilities

• Install and calibrate new digital weighing scale machines at client locations.
• Conduct scheduled maintenance, troubleshoot breakdowns, and provide emergency support.
• Diagnose and resolve technical faults with precision and efficiency.
• Maintain accurate service records and documentation for all client visits.
• Promote AMC services and generate leads during on-site visits.
• Follow up on AMC renewals and convert potential leads into new contracts.
• Deliver product demonstrations and end-user training sessions.
• Maintain excellent relationships with clients and provide timely resolution of issues.
• Coordinate with internal teams for spare parts, technical support, and escalations.
• Adhere to all SOPs and safety protocols during service activities.

Requirements

• Diploma or Degree in Electronics, Instrumentation, Mechatronics, or a related field.
• 4–5 years of hands-on experience in servicing digital weighing machines – experience in the jewelry sector is highly preferred.
• Strong technical understanding of precision instruments and calibration techniques.
• Excellent communication skills in English and Hindi.
• Customer-centric attitude with problem-solving abilities and sales orientation.
• Willingness to travel to client sites and work in the field.

Benefits

• Competitive salary with performance-based incentives.
• Training and exposure to industry-leading equipment brands.
• Opportunities for professional development and growth in a dynamic work environment.

If you are a technically skilled professional with a passion for precision and customer service, apply now to join a market leader in the jewelry machinery industry!