Service Engineer - Elevators Escalators

KONE Middle East UAE; Abu Dhabi; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading engineering firm in Abu Dhabi is looking for a dynamic Service Engineer to oversee the efficient installation of solutions. The role requires a Bachelor's degree in Engineering and involves navigating operational challenges while ensuring customer satisfaction. Ideal candidates will be self-motivated with strong analytical skills, and experience in elevator service operations is preferred. Fluency in English is essential, while Arabic is advantageous. This position offers a chance to be part of a collaborative and innovative culture.

Qualifications

• Experience in elevator service operations or service sales is preferred.
• Fluent in English, Arabic proficiency is a plus.
• Open to applicants from any location; GCC experience is an advantage.

Responsibilities

• Accountable for customer satisfaction through quality of service and clear communication.
• Resolving customer service quality complaints and invoicing issues.
• Manage and control field operations costs and service repair sales.
• Conduct third-party inspections and follow up on actions taken.
• Accountable for performance and development of assigned technicians.

Skills

Strong analytical skills

Customer service focus

Ability to learn quickly

Self-motivated

Well-organized

Education

Bachelor's degree in Electrical/Mechatronics/Electronics/Industrial Engineering

Job description

Certified as a Top Employer in the UAE Qatar KSA and Oman KONE is dedicated to creating a superior workplace through outstanding people practices. We emphasize cultivating a great work culture inspiring high standards of quality and efficiency and fostering an environment that promotes collaboration diversity growth and wellbeing.

KONE Middle East Turkey & Africa (KMTA) is embarking on an exciting growth phase expanding its direct presence in seven regions. KONE seeks a dynamic and enthusiastic Service Engineer to join our Abu Dhabi office. This role involves planning managing and overseeing the contracted scope of work being responsible for the safe highquality and efficient installation of KONE solutions in line with the agreed schedule and budget.

The successful candidate will be accountable for planning managing and controlling the field service operations in his/her area according to the service contract requirements company policies and KONE processes.

The Service Engineer will also be the first point of contact for all technical or operational issues raised by any customer and will be accountable for the costs of the maintenance field operations (callouts service repairs planned maintenance) as well as for the revenues of callout and service repairs sales.

A service mindset is an outlook that focuses on creating customer trust value and loyalty; hence we are looking for somebody with a proven track record of being a gogetter and a strong leader with a customerfocused attitude.

Responsibilities

• Accountable for customer satisfaction through quality of service and precise communication including equipment safety and performance
• Resolving customer service quality complaints and invoicing complaints related to maintenance operations
• Delivery of service according to the service contract requirements as per the KONE quality standards and the local regulations
• Control of the field operations costs callouts and service repair sales.
• Managing thirdparty inspection visits and followup actions
• Validates the service contract and technical terms with sales
• Accountable for the planned maintenance scheduling optimized routing and performing site audits
• Investigating accidents and following company policy on evidence custody and internal reporting
• Accountable for the performance of assigned technicians and for their motivation and competence development

Requirements

• Bachelors degree in Electrical Mechatronics Electronics or Industrial Engineering.
• Driven and energetic representative with strong analytical skills and the ability to learn quickly.
• Experience in elevator service operations or service sales is preferred.
• Fluent in English with Arabic proficiency considered a plus.
• Selfmotivated goaloriented and wellorganized individual with a strong focus on customer service.
• Open to applicants from any location; GCC experience is an advantage but not required.
• Strong aptitude for understanding and analyzing customer needs to provide customized solutions.

At KONE we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where coworkers trust and respect each other and good performance is being a great place to work we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life.

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