Service Design Lead - Banking

VAM Systems Inc; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A technology solutions provider is seeking an experienced Service Design Lead to spearhead service design initiatives within their UAE operations. The ideal candidate will possess over 8 years of experience in service design or related fields and showcase a robust portfolio demonstrating impactful outcomes. Responsibilities include leading complex service projects and ensuring a dynamic approach to service design. Candidates with a Bachelor’s or Master’s degree in related fields are preferred.

Qualifications

• 8 years of experience in service design or related fields.
• Experience leading complex, cross-channel service projects from discovery to delivery.
• Strong portfolio showcasing service design outcomes and impact.

Skills

Service design

Journey mapping

Service blueprinting

Experience strategy

Facilitation

Stakeholder engagement

Figma

Miro

Adobe Creative Suite

Prototyping tools

Agile

User research

Usability testing

Education

Bachelor’s degree in Design, Service Design, HCI, or a related field

Master’s degree (preferred)

Tools

Figma

Adobe Creative Suite

Miro

Job description

We are currently looking Service Design Lead for our UAE operations with the following terms & conditions.

Skills:

• Proven experience in service design, journey mapping, service blueprinting, and experience strategy.
• Skilled in facilitation, co-creation, and stakeholder engagement.
• Expertise in Figma, Miro, Adobe Creative Suite, and prototyping tools.
• Strong understanding of service design systems and frameworks.
• Familiarity with Agile and cross-functional service development.
• Experience conducting user research, service prototyping, and usability testing.

Experience:

• 8 years of experience in service design or related fields.
• Experience leading complex, cross-channel service projects from discovery to delivery.
• Bachelor’s degree in Design, Service Design, HCI, or a related field (Master’s preferred).
• Prior experience working in multinational and dynamic organizations.
• Strong portfolio showcasing service design outcomes and impact.