Service Delivery Manager — IT & Client Success

Amadeus; United Arab Emirates; On-site; AED 200,000 - 300,000; Full time

Job summary

A leading technology provider for the travel industry is seeking a Service Delivery Manager to oversee the delivery of contracted services. This role requires a Bachelor’s degree and ITIL certification, along with strong skills in incident, contract, and project management. The ideal candidate will manage client relationships effectively and ensure that service delivery meets defined SLAs and KPIs, particularly at Dubai Airport. Competitive compensation and growth opportunities are provided.

Benefits

Attractive compensation

Health benefits

Flexible working model

Learning opportunities

Diverse and inclusive environment

Qualifications

• Bachelor's degree in computer science, business administration, or related discipline is desirable.
• ITIL certification or equivalent knowledge.
• Experience in incident management and contract management.
• Proficiency in managing budgets and financial performance.

Responsibilities

• Manage delivery of contracted services to customers.
• Act as main point of contact for clients regarding service delivery.
• Ensure SLAs and KPIs are met.
• Promote organization’s capabilities for contract extensions.
• Oversee customer invoicing and payment milestones.

Skills

Incident management

Contract management

Project management

Financial management

Communication skills

Proficiency in English

Education

Bachelor’s degree in computer science or business administration

ITIL certification

Job description

A leading technology provider for the travel industry is seeking a Service Delivery Manager to oversee the delivery of contracted services. This role requires a Bachelor’s degree and ITIL certification, along with strong skills in incident, contract, and project management. The ideal candidate will manage client relationships effectively and ensure that service delivery meets defined SLAs and KPIs, particularly at Dubai Airport. Competitive compensation and growth opportunities are provided.