Service Delivery Lead — ITIL, Global MSP (Malta Relocation)

Black Pen Recruitment; Abu Dhabi; On-site; AED 256,000 - 342,000; Full time

Job summary

A leading recruitment firm is seeking a Service Delivery Manager to oversee customer service contracts and enhance relationships with clients. The ideal candidate will have over 7 years of experience in service delivery management, exceptional communication skills, and an ITIL certification. This position requires a strong focus on customer satisfaction and the ability to lead teams effectively. The role is full-time and onsite with relocation support provided.

Qualifications

• Minimum of 7 years experience in service delivery management within IT support.
• Good command of English required.
• Demonstrable problem-solving skills.

Responsibilities

• Provide ownership of customer service contracts.
• Build relationships to ensure contract renewals.
• Coordinate between onshore, nearshore, and offshore teams.

Skills

Service delivery management experience

Communication skills

Customer focus

Problem-solving skills

Commercial acumen

Organisational skills

Team leadership

ITIL certification

Job description

A leading recruitment firm is seeking a Service Delivery Manager to oversee customer service contracts and enhance relationships with clients. The ideal candidate will have over 7 years of experience in service delivery management, exceptional communication skills, and an ITIL certification. This position requires a strong focus on customer satisfaction and the ability to lead teams effectively. The role is full-time and onsite with relocation support provided.