Service Delivery Coordinator - Coiled Tubing Drilling

Baker Hughes; Dubai; On-site; AED 220,000 - 331,000; Full time

Job summary

A leading company in the oil and gas sector is seeking a Coiled Tubing Drilling Operations Coordinator. This position will oversee the execution of operations, ensuring they meet client expectations and adhere to safety standards. Candidates should possess a relevant engineering degree and extensive experience in the field, along with strong communication skills and the ability to manage various stakeholders effectively.

Qualifications

• 5+ years of experience in Coiled Tubing or Well Intervention operations.
• At least 2 years in a coordination or supervisory role.
• Strong understanding of CTD tools and drilling workflows.

Responsibilities

• Coordinate planning and execution of CTD operations.
• Monitor job progress, report KPIs, and conduct post-job reviews.
• Ensure HSE compliance and manage stakeholder communications.

Skills

Communication

Organizational Skills

Multitasking

Education

Bachelor’s degree in Engineering

Petroleum Technology

Tools

WellView

SAP

Excel

Job description

Job Requirements

Job Purpose

To coordinate and oversee the end-to-end service delivery of Coiled Tubing Drilling (CTD) operations, ensuring alignment with client expectations, safety standards, and project timelines. This role acts as the central point of contact between field teams, engineering, logistics, and client representatives.

Key Responsibilities

Operational Coordination

• Plan and coordinate CTD job execution, including pre-job readiness, equipment mobilization, and post-job demobilization.
• Ensure all job programs, risk assessments, and contingency plans are in place and communicated to field teams.
• Monitor real-time job progress and provide technical and logistical support to field supervisors.

Service Quality & Performance

• Track and report KPIs such as NPT (Non-Productive Time), job efficiency, and service quality incidents.
• Conduct post-job reviews and lessons learned sessions with field crews and engineering teams.
• Drive continuous improvement initiatives based on field feedback and performance data.

HSE & Compliance

• Ensure all CTD operations comply with company and client HSE standards.
• Verify that all personnel are certified and trained for CTD operations.
• Participate in audits, safety meetings, and incident investigations.

Client & Stakeholder Engagement

• Serve as the primary interface with client representatives during planning and execution phases.
• Provide regular updates on job status, risks, and mitigation plans.
• Support commercial teams with job costing, invoicing, and service quality documentation.

Logistics & Resource Planning

• Coordinate the availability and movement of CTD equipment, tools, and consumables.
• Liaise with maintenance and warehouse teams to ensure equipment readiness and certification.
• Forecast personnel requirements and coordinate mobilization with HR and field operations.

Qualifications & Experience

• Bachelor’s degree in Engineering, Petroleum Technology, or related field.
• 5+ years of experience in Coiled Tubing or Well Intervention operations, with at least 2 years in a coordination or supervisory role.
• Strong understanding of CTD tools, downhole dynamics, and drilling workflows.
• Familiarity with HSE management systems and service quality processes.

Key Competencies:

• Excellent communication and stakeholder management skills.
• Strong organizational and multitasking abilities.
• Proficiency in job planning software and reporting tools (e.g., WellView, SAP, Excel).
• Ability to work under pressure and adapt to dynamic field conditions.

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