Service Coordinator

Agile Consultants; Abu Dhabi; On-site; AED 60,000 - 120,000; Full time

Job summary

A professional consulting firm in Abu Dhabi is looking for an inside sales manager to handle sales processes from enquiry to order conversion. This role requires a minimum of 2–3 years of relevant experience, strong sales acumen, and the ability to manage a team of technicians. The ideal candidate will have excellent communication and analytical skills, and is familiar with applications such as Word and Excel. A technical degree is preferred, and fluency in English and Hindi is required.

Qualifications

• 2–3 years of experience in similar roles.
• Knowledge of computer applications (Word, Excel, PowerPoint).
• Ability to work under pressure.

Responsibilities

• Manage inside sales from enquiry to order conversion.
• Prepare quotations and method statements.
• Lead meetings for service enhancement.

Skills

Sales acumen

Team management

Negotiation skills

Analytical skills

Communication skills

Education

Technical degree or high school diploma

Tools

Word

Excel

PowerPoint

Job description

Overview

Job Code: 333/001/193
Industry: Door Manufacturing
Job Brief:
This is an opportunity for a professional, engaged, and open-minded individual to join a dedicated team offering a complete range of door and automation services to customers. It is a target-oriented role that requires commitment, the ability to understand different customer segments, and timely delivery of both numerical targets and work outputs.

Job Responsibilities

• Complete inside sales management from receipt of enquiry, email response, quotation, follow-up, post-order processing, spares requisition, planning and scheduling of technicians, effective execution, and report submissions.
• Read and understand reports, and prepare quotations based on the information provided.
• Ensure prompt quotation submissions and consistent follow-ups from quote to order conversion.
• Prepare method statements, risk assessments, work permits, gate passes, and any other required documentation.
• Handle technicians as part of daily routines and remain flexible to take calls as per business requirements.
• Review and submit monthly overtime for technicians.
• Submit daily reports to the accounts department.
• Lead by setting up meetings for service business enhancement purposes.
• Provide reliable weekly and monthly reporting based on set goals.
• Execute additional duties delegated within the AAES program as and when required.

Job Requirements

• Experience: At least 2–3 years in similar roles.
• Education: Technical degree or high school diploma.
• Education in physics, electrical, or mechanical fields is preferred but not mandatory.
• Knowledge of relevant computer applications (Word, Excel, PowerPoint, email systems).
• Languages: English and Hindi required; additional languages are an advantage.
• Travel requirement: 10–20%.
• Strong sales acumen.
• Experience in handling a team of technicians and/or engineers.
• Responsible, trustworthy, and committed.
• Eager to learn and develop new technical and sales-related skills.
• Team player with a positive attitude and strong priority-setting and time-management abilities.
• Excellent written and verbal business communication skills.
• Strong active listening and negotiation skills.
• Analytical skills, including data analysis, critical thinking, and problem-solving.
• Ability to work under pressure and remain result-oriented.

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