Service Advisor

Apt Resources; United Arab Emirates; On-site; AED 40,000 - 60,000; Full time

Job summary

A prestigious Automotive Studio in Dubai is seeking a dedicated Service Advisor to be the primary contact for customers. The ideal candidate will have at least 2 years of experience in an automotive environment and strong knowledge of classic vehicles. Responsibilities include managing service orders, coordinating with technicians, and ensuring customer satisfaction. This role requires excellent communication, organizational skills, and a passion for classic cars. Join a dynamic team in a rewarding environment.

Qualifications

• Minimum 2 years of experience as a service advisor in an automotive environment.
• Strong knowledge of automotive systems, particularly in classic vehicles.
• Fluent in English; knowledge of additional languages is an advantage.

Responsibilities

• Act as the first point of contact for customers, assisting with inquiries.
• Create and manage service orders and customer interactions.
• Coordinate with technicians and ensure high customer satisfaction.

Skills

Customer service

Interpersonal skills

Automotive knowledge

Organizational skills

Communication skills

Attention to detail

Education

High school diploma

Degree in automotive technology or business

Tools

Service management software

Microsoft Office

Job description

Overview

Apt Resources is excited to announce an opening for a Service Advisor at a prestigious Luxury Classic Auto Studio in Dubai. The Service Advisor will be the primary point of contact for customers, providing exceptional support and coordination regarding vehicle maintenance and repairs. This role is ideal for individuals who are passionate about classic automobiles and possess excellent customer service skills.

Responsibilities

• Act as the first point of contact for customers, greeting and assisting them with inquiries.
• Gather vehicle information and customer concerns to accurately assess needs.
• Provide detailed explanations of service offerings and recommend appropriate services.
• Create and manage service orders, including documentation of all customer interactions.
• Coordinate with technicians to assess the condition of vehicles and recommend repairs.
• Follow up on service progress and update customers on vehicle status.
• Ensure a high level of customer satisfaction and resolve any issues or complaints.
• Maintain a clean and organized service area.

Qualifications

• High school diploma or equivalent; degree in automotive technology or business is a plus.
• Minimum 2 years of experience as a service advisor in an automotive environment.
• Strong knowledge of automotive systems, particularly in classic vehicles.
• Excellent communication and interpersonal skills.
• Proficient in using service management software and Microsoft Office.
• Strong organizational skills and attention to detail.
• Passion for classic cars and commitment to providing exceptional customer service.
• Fluent in English; knowledge of additional languages is an advantage.