Server Admin L2/3

Aeserver; Dubai; Hybrid; AED 60,000 - 90,000; Full time

Job summary

A fast-growing web hosting company in Dubai is seeking an Account Manager. You will manage customer accounts, provide technical support, and ensure the optimal operation of servers. The ideal candidate will have experience in web hosting, strong communication skills, and the ability to work independently. This role offers flexible working conditions and potential equity in the company.

Benefits

Market-based salary package

Annual Return ticket to home

Health Card

UAE Residence Visa

1 Month yearly holiday

Qualifications

• Superior use of internet, SSH, RDP, Email, Domain names.
• Strong English (both spoken and written); Arabic a plus.
• Ability to create and edit technical materials.

Responsibilities

• Manage complete customer life cycle from ordering to support.
• Handle daily operations of the technical support helpdesk.
• Assist customers via live chat and internal phone system.

Skills

Interpersonal skills

Analytical skills

Problem solving skills

Strong English communication

Education

Experience working in a web hosting company

Tools

CentOS

Ubuntu

PHP

MySQL

Job description

Job Description:

Account Manager – Web Hosting Company

Working Hours: Sun-Thu 9am-6pm.

Probation period: 6 months

Duties and Responsibilities:

• The duties of the CRM are both sales & technical and include the management of the complete life cycle of the customer from ordering to support to follow ups.
• Responsible for the daily operations of the technical support helpdesk (ticket system)
• Answer phone calls and emails with technical issues from current customers and logging a helpdesk ticket
• Manage customers’ accounts through the internal web system (WHMCS)
• Be present on the live chat (website) to assist customers with technical issues (level 1, 2,3) also be present on the internal phone system.
• Have the knowledge and understanding of how Linux/Windows web servers are run
• Understand the different web server types, operating systems, control panels (cpanel, plesk) and how to manage them
• Understand basic SSH commands & RDP tools
• Ability to setup a brand new servers from scratch using root details (install, harden, setup, maintain)
• Ability to security harden, tweak and analyze server issues
• Ability to search for spamming customers, resolve IP blacklist issues and manage server IP blacklist and outgoing SMTP issues
• Work with server/data center providers to setup servers, resolve major issues over all keep the servers healthy and updated to the latest standards
• Ability to setup shared, VPS, Cloud and dedicated hosting packages
• Understanding & setup of the new cloud technologies such as VMware, XEN, KVM, Hyper-V, Amazon EC2 (and others), DigitalOcean, Google Cloud, Microsoft Azure, etc
• Understanding of common software such as Wordpress, Joomla, email marketing, etc
• Be responsible for the full technical operations of all servers and systems in the company
• Be able to work alone, or from home (when needed), independent when other team members are away and proactively respond to customers and fellow employees.
• Consult & suggest to the management on new tools, software and hardware available in the market.

Knowledge, Skills and Abilities required:

• Superior use of internet, SSH, RDP, Email, Domain names, DNS, IP addresses (v4,v6), DNS Zone file
• Superior knowledge of CentOS, Ubunto, Windows, etc
• Experience using different web servers, email servers, VPS, Cloud, Dedicated, etc
• Cloud experience to setup, load balance, geo balance, failover setup, etc
• Experience with web server security, email spamming, resolving hacked websites, hardening website code and web servers.
• Experience working in a web hosting company
• Strong interpersonal and communication skills.
• Strong analytical and problem solving skills under pressure.
• Knowledge of customer service standards and procedures.
• Ability to create, compose, and edit written materials – technical knowledge base for customers.
• Strong English (both spoken and written). Arabic and other languages are a bonus.

Bonus/Extra Skills:

• Graphic Design skills
• A minimum of 1 years in e-commerce, website design, basic programming
• Experience in php, html5, mysql, asp, .net and mssql
• Prior experience in IT customer support, hosting companies.
• Entrepreneur spirit

Note: Training will be provided during the first month

What do you get in Return:

• Work in one of the largest and fastest growing web hosting and domain registrar company in UAE – started as a startup by passionate entrepreneurs who run the business on daily basis
• Be a part of a reputable and respected, award winning web hosting/domain registrar in the region
• Participate with the management in trade shows, exhibitions and travel (Europe, USA)
• Unique freedom to work anytime, from any location and wear shorts and flip flops to work
• Serve some of the largest customers in the UAE from government, realestate and high profile businesses
• Become a share/equity holder in the company if you bring your ideas/business, etc
• No formal employer/employee relationship – we are all friends sharing the same passion
• Market based salary package with frequent bonuses
• High growth rate if you prove yourself within 1-2 years
• UAE Residence Visa
• 1 Month yearly holiday
• Annual Return ticket to home
• Health Card