Senior Training Specialist — Banking/Fintech

Concentrix; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading global services company in Dubai is seeking a Trainer to deliver client-focused training in a Call Centre environment. This role involves preparing training materials and providing coaching to new hires. The ideal candidate holds a Bachelor's degree and has experience in Banking or Fintech, along with strong communication skills in English and Arabic. This full-time position offers an opportunity for professional development in a dynamic environment.

Qualifications

• 2-4 years of relevant experience preferred.
• Experience in Banking/Fintech preferred.
• Minimum of 2 years in a Call Centre environment.

Responsibilities

• Deliver training and monitor student progress.
• Utilize effective presentation and facilitation skills.
• Measure effectiveness of training programs.

Skills

Training methodologies

Communication skills

Critical thinking

Time management

Team building

Education

Bachelor's Degree in related field

Tools

Microsoft Office

Job description

A leading global services company in Dubai is seeking a Trainer to deliver client-focused training in a Call Centre environment. This role involves preparing training materials and providing coaching to new hires. The ideal candidate holds a Bachelor's degree and has experience in Banking or Fintech, along with strong communication skills in English and Arabic. This full-time position offers an opportunity for professional development in a dynamic environment.