Senior Telesales Agent

MIRA CONSTRUCTION L.L.C; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading construction company in Dubai is seeking a Senior Telesales Agent to manage premium leads and mentor junior team members. The ideal candidate should possess exceptional communication skills and a proven track record in telesales, particularly in high-value products. Responsibilities include handling lead conversion, achieving sales targets, and providing team support. The role offers a fixed salary plus performance-based incentives, along with career progression opportunities.

Benefits

Attractive fixed salary + performance-based incentives

Additional bonuses for exceeding targets

Career progression to Team Lead/Supervisor roles

Official employment status

Medical insurance

Qualifications

• 3-5 years of proven telesales experience.
• Real estate or high-value product sales experience preferred.
• Track record of consistently achieving sales targets.

Responsibilities

• Handle premium leads and high-potential prospects.
• Nurture leads through multiple touchpoints across the sales cycle.
• Guide and mentor Junior Telesales Agents.
• Provide insights on lead quality and source effectiveness.
• Maintain detailed call logs and activity reports.

Skills

Exceptional communication and persuasion skills

Advanced objection handling and closing techniques

Strong understanding of sales psychology and customer behavior

Proficiency in CRM systems and sales tools

Analytical mindset with data interpretation skills

Mentoring and coaching abilities

Multi-tasking and time management

Education

Bachelor's degree in any discipline

Job description

The Senior Telesales Agent will handle high-value leads, conduct advanced lead nurturing, and mentor junior team members. This role requires proven telesales expertise and the ability to convert prospects through strategic telephonic engagement.

Key Responsibilities

Advanced Lead Management

• Handle premium leads and high-potential prospects
• Conduct in-depth needs analysis through consultative calling
• Nurture leads through multiple touchpoints across the sales cycle
• Convert qualified leads into site visit bookings and sales
• Handle warm leads from digital campaigns requiring immediate attention

Sales Conversion

• Close telesales deals for higher ticket products
• Ability to close token amount on call and achieve client’s commitment
• Upsell and cross-sell across project portfolio
• Handle objections and negotiations at advanced level
• Achieve monthly revenue and conversion targets
• Re-engage cold and dormant leads from database

Team Support & Mentoring

• Guide and mentor Junior Telesales Agents
• Share best practices and successful calling scripts
• Conduct call quality monitoring and provide feedback
• Assist in training new team members
• Handle escalations from junior team members

Strategy & Optimization

• Provide insights on lead quality and source effectiveness
• Suggest improvements to calling scripts and processes
• Test new calling strategies and messaging approaches
• Analyze call data to identify conversion patterns
• Collaborate with marketing on lead nurturing campaigns

Reporting & Analytics

• Maintain detailed call logs and activity reports
• Track personal and team performance metrics
• Prepare daily/weekly performance summaries
• Ensure CRM data quality and completeness

Education & Experience

• Bachelor's degree in any discipline
• 3-5 years of proven telesales experience
• Real estate or high-value product sales experience preferred
• Track record of consistently achieving sales targets

Skills & Competencies

• Exceptional communication and persuasion skills
• Advanced objection handling and closing techniques
• Strong understanding of sales psychology and customer behavior
• Proficiency in CRM systems and sales tools
• Analytical mindset with data interpretation skills
• Mentoring and coaching abilities
• Multi-tasking and time management

Personal Attributes

• Self-motivated with high energy levels
• Resilient and persistent
• Problem-solver with consultative approach
• Leadership potential

Benefits

• Attractive fixed salary + performance-based incentives
• Additional bonuses for exceeding targets
• Career progression to Team Lead/Supervisor roles
• Official employment status
• Medical insurance