Senior Specialist - Licensing Systems Support

Roads and Transport Authority; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A government authority in transportation is seeking a tech support specialist team leader in Dubai. The role involves managing tech support staff, prioritizing issues, and analyzing logs to anticipate problems. Candidates should have a Bachelor's or Master's degree in IT or related fields, with 6 to 8 years of relevant experience. This position offers a dynamic work environment with opportunities for growth and development.

Qualifications

• 8 years of working experience with a Bachelor's degree.
• 6 years of working experience with a Master's degree.

Responsibilities

• Coordinate a team of tech support specialists/help desk team.
• Prioritize licensing systems related problems as they come in to Help Desk.
• Regularly analyze and review logs to determine if problems are imminent.

Education

Bachelors’ /Masters’ degree in Information Technology

Bachelors’ /Masters’ degree in Computer Science

Bachelors’ /Masters’ degree in Computer Engineering

Job description

KEY RESULTS ACCOUNTABILITIES

• Coordinate a team of tech support specialists/help desk team.
• Prioritize licensing systems related problems as they come in to Help Desk and escape when necessary.
• Assign problems/tasks to tech support specialists.
• Regularly analyze and review logs to determine if problems are imminent and develop solutions before, they occur.
• Analyze situations and determine resources needed to solve them.
• Follow up with RTA business departments to gauge their satisfaction with problem resolution; identify tech support problem areas (i.e., negative trends) and, if warranted, implement corrective actions.
• Ensure ongoing training for tech support staff; advise tech support staff on career planning; maintain and analyze training records.

KNOWLEDGE, SKILLS AND EXPERIENCE

• Education: Bachelors’ /Masters’ degree in Information Technology, Computer Science, or Computer Engineering.
• Experience: Bachelors’ degree: 8 years of working experience. Masters’ degree: 6 years of working experience.