Senior Service Sales Engineer

OTIS; Abu Dhabi; On-site; AED 120,000 - 150,000; Full time

Job summary

A leading service solutions provider is looking for a Service Sales Engineer in Abu Dhabi to focus on sales growth and customer relationship management. The successful candidate will need a technical or business degree along with 5 years of experience in sales, particularly in technical service agreements. Responsibilities include managing a portfolio of clients, preparing estimates, negotiating contracts, and developing new business opportunities through networking and cold calling. This role emphasizes strong interpersonal skills and a commitment to customer satisfaction.

Qualifications

• 5 years of prior work experience in sales or technical business.
• Experience in developing customer relationships and negotiating contracts.

Responsibilities

• Manage a portfolio of elevator units and maintain relationships with customers.
• Prepare estimates and issue quotations for repairs and modernization.
• Negotiate maintenance contracts with clients.
• Implement terms of agreements in coordination with service departments.
• Conduct cold calling and networking to develop new business opportunities.

Skills

Sales experience in technical service agreements

Strong interpersonal skills

Customer orientation

Commitment and reliability

Ability to work in a complex organization

Education

Business or technical degree

Job description

Role Overview

Would you like to join a truly international talent driven company that values Safety Ethics Quality Innovation and Employee Opportunity. Otis is growing and we are recruiting a Service Sales Engineer to cover Abu Dhabi and Al Ain territory and reporting to the Service Branch Manager. The main goal of the role is to achieve sales growth through developing a customer prospect pipeline focusing on winning new maintenance contracts with additional responsibility for selling incremental repair projects.

On a typical day you will:

• Manage a portfolio of elevator units through maintaining good working relationships with existing customers
• Prepares estimates and issues quotations for additional repairs upgradating of units and modernization.
• Liaises with clients to hunt new client negotiate maintenance contract for nonOtis recoveries and Modernization ensuring all potential client risks are addresses under the renewal terms.
• Ensures critical actions on all contracts including SPL special contracts are captured to minimize Otis contractual risk.
• Executes sales strategies to recover lost units modernization and actively pursues clients to ensure unit recovery on favorable terms for Otis.
• Develops a strong relationship with clients by regularly engaging with key contacts and understanding their needs.
• Coordinates with the Aftermarket and Service Department to ensure that the terms and conditions of all maintenance/repair/modernization agreements are implemented.
• Serve as primary contact for timely resolution of customer needs surrounding inquiries
• Develop new customers via cold calling networking bids and tenders
• Develop your own sales strategy to achieve sales targets
• Use Otis sales tools to effectively track opportunities pipeline and forecast sales results
• Conduct sales negotiations and close deals
• Collaborate with fellow team members including other sales representatives and field colleagues

What you will need to be successful:

• You have a business or technical degree or have completed training as a technician or technical business administrator and 5 years of prior work experience
• You have strong experience in the sale of technical service agreements requiring consultation.
• You have a strong customer and service orientation including excellent interpersonal skills
• You are characterized by a high level of commitment and reliability.
• You are target focused with the ability to work at pace in a demanding complex corporate organization

Country: United Arab Emirates

Location: 3rd Floor Office# 304 Al Montazah Tower Khalidiya Street Al Bateen W10 Abu Dhabi P.O Box 3467

Otis is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability or veteran status age or any other federally protected class.