Senior Sales Administrator

Ajman Free Zone (AFZ); Ajman Emirate; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading Free Zone authority in the UAE seeks an experienced Senior Sales Administrator to manage B2B operations and oversee daily tasks to ensure effective service delivery. The ideal candidate will have 5-7 years of relevant experience, strong management capabilities, and a thorough understanding of UAE ICP systems and regulatory requirements. This role involves leading teams, handling partner escalations, and maintaining governance and compliance across operations, offering an opportunity to make a significant impact in a dynamic environment.

Qualifications

• Minimum 5 to 7 years of experience in Senior Sales Administration, B2B Operations, or a similar role.
• Proven experience managing operational teams and handling escalations.
• Hands-on experience with ICP systems, licensing, and visa processing is mandatory.

Responsibilities

• Lead and manage the B2B Operations team, ensuring balanced workloads and consistent service standards.
• Act as the final escalation point for complex operational issues.
• Ensure compliance with Free Zone regulations and internal policies.

Skills

B2B Sales Administration & Operations

Team Leadership & People Management

UAE Free Zone Licensing & Visa Operations

Advanced Knowledge of UAE ICP Systems

Escalation Handling & Stakeholder Management

Process Discipline & Attention to Detail

Strong Written and Verbal Communication

Education

Bachelor’s degree in business administration, management, or related field

Job description

Ajman Free Zone is seeking an experienced Senior Sales Administrator – B2B to lead and manage the B2B Operations function. This role is responsible for overseeing day-to-day operational execution, managing the B2B Operations team, and ensuring effective coordination with internal departments and external stakeholders.

This is a senior operational leadership role supporting B2B revenue delivery through disciplined execution, service quality, and governance. It is not a direct sales role.

The position requires strong people management capability, advanced working knowledge of UAE ICP systems, and the ability to independently handle partner and operational escalations.

Key Responsibilities

B2B Operations & Team Management

• Lead, manage, and mentor the B2B Operations team, ensuring balanced workloads, accountability, and consistent service standards
• Manage team attendance, leave planning, task allocation, and performance tracking
• Act as the final escalation point for complex operational and partner-related issues
• Ensure operational continuity, accuracy, and adherence to approved processes across all B2B cases

Internal Stakeholder Management

• Maintain effective working relationships with internal departments including Government Services, Registration, Finance, Compliance, and External Operations
• Coordinate closely with Government Services and Registration teams to ensure timely processing of trade licenses, amendments, renewals, and visa services
• Proactively resolve inter-departmental dependencies and bottlenecks impacting service delivery

Channel Partner Operations Support

• Serve as the primary operational point of contact for B2B channel partners
• Handle escalations related to licensing delays, visa processing, system issues, and documentation gaps
• Ensure partners remain aligned with operational processes, SLAs, and compliance requirements
• Provide accurate operational guidance while maintaining governance and control

ICP, Licensing & Visa Operations

• Oversee end-to-end processing of trade license and visa applications
• Ensure correct and compliant usage of UAE ICP systems, including approvals, tracking, and issue resolution
• Validate documentation accuracy and ensure all cases meet regulatory and Free Zone requirements
• Monitor turnaround times and proactively manage operational risks

Governance, Compliance & Reporting

• Ensure full compliance with Free Zone regulations, internal policies, and approved workflows
• Maintain data accuracy across internal systems and operational trackers
• Prepare regular operational reports covering volumes, turnaround times, escalations, and improvement areas
• Maintain strict confidentiality of all client, partner, and internal information

Key Skills

• B2B Sales Administration & Operations
• Team Leadership & People Management
• UAE Free Zone Licensing & Visa Operations
• Advanced Knowledge of UAE ICP Systems
• Escalation Handling & Stakeholder Management
• Process Discipline & Attention to Detail
• Strong Written and Verbal Communication

Qualifications

• At least a bachelor’s degree in business administration, management, or any other related field.

Experience

• Minimum 5 to 7 years of experience in Senior Sales Administration, B2B Operations, or similar role within a UAE Free Zone or comparable regulatory environment
• Proven experience managing operational teams and handling channel partner escalations
• Hands‑on experience with ICP systems, licensing, and visa processing is mandatory.