Senior Retail Tech Business Partner (CRM, Loyalty, Analytics)

Michael Page; United Arab Emirates; On-site; AED 293,000 - 404,000; Full time

Job summary

A leading recruitment firm in the United Arab Emirates is looking for a candidate to oversee CRM and customer data initiatives while managing senior stakeholders. This role is pivotal in ensuring the smooth execution of projects across retail platforms. The ideal candidate will possess strong systems knowledge and the ability to translate business needs effectively. While technical delivery is not required, experience in a tech-focused business role is essential.

Qualifications

• Strong exposure to CRM platforms.
• An understanding of customer data, loyalty, and clienteling concepts.
• Experience operating in senior, tech business facing roles.

Responsibilities

• Act as the primary interface between retail business teams and IT.
• Own prioritisation across CRM, loyalty, BI, and customer systems initiatives.
• Translate business needs into clear, deliverable workstreams.

Skills

CRM platforms

Customer data understanding

Stakeholder management

Structured delivery focus

Job description

Overview

You will operate in a business facing, “helicopter” role, overseeing and prioritising initiatives across CRM, loyalty, customer data, BI, and store systems. The position is not hands on technically, but requires a strong systems background and the confidence to manage senior stakeholders, challenge priorities, and ensure delivery through internal teams and vendors.

Responsibilities

• Act as the primary interface between retail business teams and IT.
• Own prioritisation across CRM, loyalty, BI, and customer systems initiatives.
• Translate business needs into clear, deliverable workstreams.
• Oversee execution through internal teams and external vendors.
• Manage stakeholder expectations, risks, and dependencies.
• Ensure initiatives are sequenced realistically and followed through.
• Support change management and adoption across retail platforms.

Qualifications

• Strong exposure to CRM platforms.
• An understanding of customer data, loyalty, and clienteling concepts.
• Experience operating in senior, tech business facing roles.
• Confidence managing complex stakeholder environments.
• A structured, delivery focused mindset.
• Hands on technical delivery is not required, but a solid systems background is essential.