Senior Product Manager: AI-Driven Customer Support Platform

botim; Abu Dhabi; On-site; AED 200,000 - 300,000; Full time

Job summary

A leading communications platform is looking for a Senior Product Manager for Customer Support. This role requires ownership of the product vision and strategy for a next-gen support platform, emphasizing integration of AI tools and ensuring compliance with data standards. Candidates should have extensive experience in customer support systems and a strong track record in building AI-driven solutions.

Qualifications

• 5+ years of product management experience, with at least 3 years in customer support.
• Proven experience integrating and scaling customer support platforms.
• Strong track record building AI chatbots or voice agents.

Responsibilities

• Own the product vision and roadmap for customer support tools.
• Lead integration of support platforms and streamline workflows.
• Build and scale AI chatbots and multilingual voice agents.

Skills

Product management

CS platform integration

AI chatbots

API understanding

Data-driven mindset

Excellent communication

Multilingual support design

Knowledge of fintech

NLP understanding

Tools

Freshdesk

Zendesk

Microsoft Dynamics 365

Job description

A leading communications platform is looking for a Senior Product Manager for Customer Support. This role requires ownership of the product vision and strategy for a next-gen support platform, emphasizing integration of AI tools and ensuring compliance with data standards. Candidates should have extensive experience in customer support systems and a strong track record in building AI-driven solutions.