Senior Operations Executive

SupportFinity™; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading air services provider in Dubai is seeking a Senior Operations Executive to oversee the Revenue Optimization team. This role involves planning and managing fare distribution, optimizing sales, and ensuring compliance with service level agreements. The ideal candidate has over 5 years of commercial experience in travel and holds a relevant degree and IATA certification. This position offers competitive, tax-free salary and travel benefits including discounts on flights and hotels.

Benefits

Tax-free salary

Travel benefits and discounts on flights

Fast-paced working environment in Dubai

Qualifications

• 5+ years of experience in a commercial/sales role, preferably within travel.
• Background in IATA regulations and local market fares for principal carriers.
• Experience in middle management capacity in a travel-based organization.

Responsibilities

• Plan and monitor operations of the Revenue Optimization team to maximize sales.
• Prepare reports and analyze market data to recommend fare strategies.
• Manage fare distribution across various applications to optimize revenue.

Skills

Commercial Acumen

Sales Management

Data Analysis

Project Management

Education

Degree or Honours (12+3 or equivalent)

IATA certificate or equivalent in advanced fares and ticketing

Job description

Job Purpose

dnata is one of the world’s largest air and travel services providers; offering ground handling, cargo, travel and catering & retail services at over 130 airports in more than 34 countries across six continents. At dnata, we are by your side for the entire travel experience.

Senior Operations Executive Overview

As a Senior Operations Executive you will plan, maintain and monitor the operations of the Revenue Optimization team by effectively managing fare distribution whilst exploring different avenues to maximize sales and revenue, ensuring the highest level of service is provided to the airlines and internal departments in compliance with SLA agreements and company standards.

In This Role You Will

• Prepare reports and analyse data on potential routes, customer demographics, preferences, needs, and buying habits to identify potential markets and factors affecting current and future product demand. Make recommendations to Strategic Alliance team and Business for sourcing airline deal fares thus expanding product offerings.
• Manage the operations of the Revenue Optimization team by ensuring optimal utilization of resources, leading to the achievement of the annual budgets in net contribution, steering sales on preferred Global Distribution System (GDS) and Airline carriers total revenue and income, whilst exceeding expectations wherever possible in the areas specified.
• Discuss and agree with respective business owners the fare distribution program to optimize revenues. Effectively manage fare distribution through various dnata Travel application channels including but not limited to B2B portal - iTravel, dnata Front Office (dFO), Agent Desktop, Corporate travel tool (ACE).
• Ensure all Airline Routes/Corporate deals received have been updated in all fare distribution channels (i.e. dnata Applications) and SharePoint as per the agreed Service Level Agreement (SLA).
• Maintain effective working relationships with internal departments and ensure Service Level Agreements are effectively met. Regularly review the Pricing & Distribution strategy with the LOB Operations managers and work on increasing synergies to optimize revenues and performance to ensure service delivery to dnata travel clients.
• Continuously seek improvements and make recommendations in change management processes, systems and technology, in order to ensure that business targets are achieved in the most efficient manner.
• Be responsible for review, communication and implementation of SOPs, work instructions and KPIs in the department, based on our internal customer (dnata DXB & Regional LOBs) requirements, regulatory and industry standards, Quality Management Systems and departmental objectives and policies. Ensure all staff are updated on SOPs in relevant areas of operations.
• Independently manage the role of a Project Manager or a Business Analyst during projects which involve system deployment into new regions, system enhancements products and workflows.
• Manage the performance management process for staff, ensuring quality and timely completion of reviews for the team. Manage the team's performance through coaching, encouraging staff development and progression, and motivate the team by role modelling leadership and team-working behaviours.

Qualifications

• Degree or Honours (12+3 or equivalent)
• 5+ Years in Commercial/Sales
• IATA certificate or equivalent in advanced fares and ticketing
• Experience at a middle management capacity in a travel-based organization.
• Knowledge of IATA regulations
• Excellent knowledge of local market fares on principal carriers

Our Services

Our services on the ground keep the world in the air. We’re one of the largest air services providers in the world, and you’ll find us in over 80 countries offering expertise in ground handling, cargo, travel and flight catering. We’re growing fast, and we’re looking for people with imagination and creativity to join our team of more than 40,000 people. We want potential stars to help us deliver on the promises our customers make.

Salary & Benefits

Join us in Dubai and enjoy an attractive tax‑free salary and travel benefits that are exclusive to our industry, including discounts on flights and hotel stays around the world. Find out what it’s like to live and work in our fast‑paced, cosmopolitan home city in the Dubai Lifestyle section of our website www.emirates.com/careers

About the company

dnata Travel Group