Senior Officer - Specialized Products

National Bank of Fujairah; Fujairah; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading banking institution in Fujairah is seeking a Senior Officer - Specialized Products. This role involves managing a team to ensure efficient operations, adhering to guidelines, and delivering excellent customer service. Candidates should possess a high school diploma with relevant banking experience, strong understanding of AML regulations, and basic computer skills. This position provides an opportunity to play a key role in operational enhancements and product rollouts within a reputable bank.

Qualifications

• Minimum high school education with 3 years banking operations experience.
• Basic understanding of AML and Central Bank regulations.
• Familiarity with core banking systems.

Responsibilities

• Manage and supervise team activities in Central Operations.
• Ensure timely completion of work and customer service quality.
• Respond promptly to customer inquiries with clear information.
• Prepare reports and suggest improvements in procedures.
• Resolve process problems and conduct user acceptance testing.

Skills

Customer Service Service Delivery

Advanced Transaction Processing and Control

Basic computer skills

Good English language aptitude

Education

High School or Diploma equivalent

Job description

Job Title: Senior Officer - Specialized Products

Posting Start Date: 20/01/2026

Job Purpose

To manage a team within a pre-assigned section in Central Operations with a view to ensuring the efficient functioning of that section, achieving timely and accurate completion of work in line with specified procedures and delivering quality customer service in line with agreed service standards, utilising available resources.

Key Accountabilities

• Independently plan, develop, carry out and supervise a range of activities within a pre-assigned section(s) to ensure that the work assigned has been completed within specified timelines and accurately, in line with all specified internal and external guidelines, policies, procedures and rules. Respond to internal and external customers promptly and courteously always providing adequate clarification on the information being given.
• Undertake other duties at a similar level or at a higher as required when requested by line management.
• Prepare and comment on, as appropriate, reports/statistics (including error reports) requested by line management and any other relevant statistical or other information deemed relevant to the section(s) assigned. To make suggestions as appropriate to improve the efficiency and effectiveness of the Bank’s procedures.
• Resolves process problems and trouble shoots and performs verification/investigation of information outside normal procedures.
• Immediate escalation to the Manager Operations of any breach, risk or loss event suspected.
• Perform user acceptance testing pertaining to operations.
• Perform business continuity recovery team activities.

Job Context

Assist in operational roll out of new products by interacting with cross functional teams.

Education

High School

Experience and Skills

• High School at the minimum but with 3 year’s prior experience in banking operations or Diploma level (or equivalent) with 2 years prior banking operational experience
• Basic computer skills
• An understanding of AML within the UAE and Central Bank regulations relating to transactional processing
• Good English language aptitude

Technical Competencies

• Customer Service Service Delivery
• Advanced Transaction Processing and Control
• Advanced Data Management
• Advanced Product Knowledge and Documentation
• Proficient Core and Regulatory Banking Systems
• Proficient Process Re-engineering
• Basic Policies and Procedures
• Expert

Behavioural Competencies

• Change and Innovation
• Basic Communication
• Basic Evaluating and Solving Challenges
• Basic Results Orientation
• Basic Working and collaborating with others
• Basic