Senior Officer, Payment Centre

First Abu Dhabi Bank (FAB); Abu Dhabi; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading financial institution is seeking a dedicated operations processor to manage transactional activities in a compliance-focused environment. The role requires attention to detail in ensuring error-free processing of transactions and adherence to internal policies and regulatory guidelines. Responsibilities include performing reconciliations, maintaining security records, and enhancing customer satisfaction through effective service delivery.

Qualifications

• Strong attention to detail to ensure error-free processing.
• Ability to comply with strict regulations and internal policies.
• Strong record management skills for security items and customer records.

Responsibilities

• Process transactions efficiently, adhering to compliance policies.
• Minimize operations risks by ensuring transactions follow instructions.
• Conduct monthly reconciliations and manage outstanding items.
• Engage actively in various unit initiatives.

Job description

The jobholder is responsible for processing a sub-section of operations, within a specific product or functional area and ensure quality and timeliness of the delivery in a cost-efficient & error-free manner, subject to high risk management and Bank’s / Regulator Compliance standards. S/he is expected to support the unit in

• Ensuring efficient error free processing of transactions with strict compliance to policies and within the agreed SLAs.
• To minimize operations risks for the Bank by ensuring that all transactions that are processed comply fully with underlying customer or internal instructions.
• Ensuring conformance to internal procedures / policies / guidelines and local and international norms and regulations as applicable.
• Performing monthly reconciliations and follow-ups on outstanding.
• Undertaking all daily-processing activities related to a particular product or sub function in Payment Center.
• To assist departments by providing appropriate delivery and support functions.
• To ensure record management (hard / soft copy & scanned version) and archival as per guidelines. To be responsible as primary custodian of security items & customer records.
• To participate actively in the various initiatives within section / unit / and the Bank as and when required.
• To engage on any other activity, falling within pretext of a Processor.
• Providing periodical reports and management information for effective decision making. Ensuring adherence at all times to external and regulatory guidelines and domestic and international norms as applicable.
• Maintaining the highest level of internal and external customer satisfaction standards