Senior Manager - Community Management. DHCM

Dubai Holding; United Arab Emirates; On-site; AED 293,000 - 404,000; Full time

Job summary

A leading property management company in the United Arab Emirates is seeking a Senior Manager - Community Management to oversee strategic community operations and enhance resident experience across multiple developments. The ideal candidate will have extensive experience in property management and strong leadership abilities, ensuring operational excellence and compliance with regulations. This role emphasizes stakeholder management, budget oversight, and fostering community engagement initiatives to elevate living standards.

Qualifications

• 10-12 years of experience in community or property management.
• 5-7 years in a leadership role overseeing multiple communities.
• In-depth understanding of community living regulations.

Responsibilities

• Lead strategic planning and execution of community management operations.
• Champion customer/resident relations and resolve complex inquiries.
• Manage substantial community budgets and conduct financial analysis.
• Develop and enforce community rules and regulations.
• Cultivate relationships with stakeholders and represent DHCM.

Skills

Leadership

Strategic Thinking

Communication

Conflict Resolution

Project Management

Education

Bachelor's degree in business administration or real estate

Master's degree preferred

Tools

Property Management Software

CRM Systems

Microsoft Office Suite

Job description

Senior Manager - Community Management. DHCM

United Arab Emirates

Trending

Job Description

Job Purpose:

The Senior Manager - Community Management is responsible for providing strategic leadership and oversight for the comprehensive management, operations and resident experience across a portfolio of assigned communities. This role ensures the development and implementation of advanced community management practices, fosters high levels of resident satisfaction, and significantly contributes to the long-term value and liveability of properties managed by DHCM.

Key Responsibilities:

1. Strategic Community Operations & Management:

• Lead the strategic planning and execution of comprehensive community management operations, ensuring alignment with DHCM's overarching business objectives and vision for community living.
• Develop and implement best practices and innovative solutions for the maintenance, cleanliness and security of all community assets.
• Oversee and optimize the performance of all service providers and contractors, establishing rigorous Service Level Agreements (SLAs) and conducting regular performance reviews.

2. Advanced Resident Engagement & Relations:

• Champion a proactive and highly responsive approach to customer/resident relations, overseeing the resolution of complex inquiries, concerns, and escalated complaints.
• Develop and implement advanced strategies to foster strong community spirit, resident engagement, and a vibrant living environment through diverse initiatives and communication channels.
• Analyze resident feedback and satisfaction data to drive continuous improvement in service delivery and resident experience.

3. Budgetary Oversight & Financial Stewardship:

• Lead the development, review, and rigorous management of substantial community budgets, including service charges, operational expenses, and capital improvement projects.
• Conduct detailed financial analysis, identify significant variances, and implement robust corrective actions to ensure fiscal responsibility and optimal financial performance across communities.
• Ensure efficient collection of service charges and proactive management of complex payment issues, collaborating closely with the Finance department.

4. Policy Development & Regulatory Compliance:

• Develop, implement, and enforce comprehensive community rules, regulations, and policies that align with local laws and international best practices.
• Oversee the resolution of high-level violations or non-compliance issues, ensuring fair, consistent, and legally sound approaches.
• Stay abreast of new regulations and industry trends to proactively adapt community management strategies and policies.

5. High-Level Stakeholder Management:

• Cultivate and manage strategic relationships with key internal stakeholders (e.g., Technical, Finance, Customer Experience, Legal, Development teams) to ensure integrated and seamless operations.
• Liaise extensively with external authorities, government bodies, master developers, and community associations to represent DHCM's interests and ensure compliance.
• Lead, mentor, and develop a diverse team of Community Management professionals (including Managers and Supervisors), setting strategic performance objectives, conducting regular performance reviews, and fostering a culture of excellence and accountability.
• Drive talent development initiatives within the team, identifying high-potential individuals and supporting their career progression.

7. Strategic Reporting & Performance Analysis:

• Prepare and present comprehensive strategic reports on community performance, resident satisfaction, financial health, and key operational metrics to the Director and executive leadership, providing actionable insights for decision-making.

8. Health, Safety, and Environmental (HSE) Responsibilities:

• Ensure full compliance with DHCM’s Health, Safety, and Environmental (HSE) Policy, governance framework, and standards by conducting all tasks according to HSE procedures, attending mandatory training, actively reporting hazards, near misses, or incidents, and utilizing appropriate Personal Protective Equipment (PPE) as identified in risk assessments.

Qualifications, Experience, & Skills:

• Qualifications & Experience:
  • Bachelor’s degree in business administration, Property Management, Real Estate, or a related field. A Master's degree is highly preferred.
  • Minimum of 10-12 years of progressive experience in community management, property management, or real estate operations, with at least 5-7 years in a senior managerial or leadership capacity overseeing multiple communities or large-scale developments.
  • In-depth understanding of community living concepts, owner association management, and relevant local and international real estate regulations.
  • Proven track record in strategic planning, budget management, and leading large teams.
• Skills:
  • Exceptional leadership, strategic thinking, and team development capabilities.
  • Superior communication, negotiation, and conflict resolution abilities, both written and verbal, capable of engaging at executive and resident levels.
  • Advanced organizational, project management, and analytical skills, with a strong aptitude for problem-solving and data-driven decision-making.
  • Highly customer-centric with a demonstrated commitment to enhancing resident experience.
  • Proficiency in advanced property/community management software, CRM systems, and Microsoft Office Suite.