Senior Front Desk Agent

The Arts Club Dubai; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A luxury private members' club in Dubai seeks a Senior Front Desk Agent to deliver exceptional service to members and guests. Responsibilities include checking in guests, assisting with requests, and maintaining a high standard of service. Ideal candidates have at least 2 years of experience in hospitality, excellent English skills, and strong organizational abilities. Competitive remuneration and benefits are offered.

Benefits

Competitive remuneration

Attractive benefits package

Qualifications

• Minimum 2 years’ experience in similar role in luxury hotels or fine dining.
• Excellent level of English, written and spoken.
• Ability to drive initiatives to increase brand loyalty.

Responsibilities

• Check in guests and accept walk-in members if tables are available.
• Assist members and guests with changes and special requests.
• Ensure cloakroom service is secured at all times.
• Provide efficient service and maintain clear communication.

Skills

Excellent communication skills

Organizational skills

Time management

Integrity and confidentiality

Job description

Overview

The Arts Club Dubai is perfectly located in the heart of the DIFC, set over four floors and totaling 65,000 square feet, in the brand-new ICD Brookfield Place development designed by Foster + Partners.

It is the first international outpost of the celebrated and historical private members’ club, established in 1863 in Mayfair, London. The Club’s membership is a growing community of like-minded, diverse and dynamic people, all hailing from different cultures and sectors, from the region and further afield.

A lifestyle for our members.

The Club provides its members with a home away from home : a sanctuary for those seeking comfort, hospitality and elegance, with a level of quality, service and attention to detail that will leave them wanting for nothing.

The Arts Club Dubai unveils an amazing opportunity for a talented artisan to join our passionate and creative team. Senior Front Desk Agent will be the first person to approach upon arrival to the Club. He / She will be responsible for providing excellent, professional, warm and friendly reception and service to our members and their guests in line with the Club standards. In addition, he / she willhandle table reservations, control the flow of members and supervise the assigned station / section. He / She will work with the rest of the team to uphold correct booking policies and other Club rules while delivering courteous service and ensuring strong member recognition at all times.

Responsibilities

• Check in guests, match with bookings and accept walk in members and guests if tables are available
• Assist members and guests with changes, special requirements and any other requests as much as possible but without compromising the service flow, and always add notes on the booking
• Make sure members and guests are offered cloakroom service, accept guests' possessions and ensure the cloakroom is secure at all times
• Be fully aware of opening times and have a full and up-to-date knowledge of Club’s products and services
• Provide a quick and efficient service for all members and guests
• Make sure communication with all relevant parties is clear, consistent and transparent and also ensure flexibility throughout service to maximize guests' expectations
• Maintain personal knowledge of all Club’s members and refresh your knowledge constantly

Qualifications

The successful candidate will have the following experience and skills :

• Minimum 2 years’ experience in same or similar role in luxury hotels or fine dining restaurant
• Excellent level of English, written and spoken
• Have strong organisational and time management skills with a high degree of flexibility
• Excellent communication and listening skills
• Demonstrate integrity in all dealings and maintain high level of confidentiality
• Have the ability to drive initiatives to increase brand loyalty
• Ability to work long shifts and stand for the extended period of time

The Benefits

The Arts Club Dubai is offering a competitive and attractive remuneration and benefits package.