Senior Field Service Engineer - PQ

Eaton; Abu Dhabi; On-site; AED 120,000 - 200,000; Full time

Job summary

A global technology company is seeking an experienced professional to provide top-notch service for their UPS products in Abu Dhabi. The role involves performing commissioning, repairs, and maintenance of both small and large UPS systems. Candidates must have over 10 years of service experience, strong communication skills, and the ability to collaborate across cultures. The position emphasizes customer satisfaction and adherence to Eaton's guidelines and ethical processes.

Qualifications

• 10+ years of experience in service/repairs and maintenance of UPS systems.
• Ability to work with diverse cultures and follow instructions.

Responsibilities

• Perform commissioning, service, repair, and preventive maintenance on Eaton’s products.
• Schedule and plan works for field service engineers.
• Provide technical advice and support to high profile clients.

Skills

UPS 1-phase/3-phase systems

Battery backup

Communication skills

Customer Focus

Flexibility

Education

Associate Engineer in Electrical

Job description

What you’ll do:

To provide first class service for the Eaton installed base products and ensure maximum customer satisfaction and loyalty. The primary function of the role is to perform UPS commissioning, service/repairs and periodic maintenance for Eaton Install base. You will be working on Eaton UPS´s including the scope from small 1-phase UPS to large data center UPS´s up to 1700kVA. Follow up customer agreements and customer satisfaction through planning, execution, documentation and invoicing of service tasks. Ensure update of customer information, technical documentation and input to correct invoicing of customers. Support customers in technical questions (phone and/ or mail). Support own colleagues in Service department and sales with technical knowledge. Participate in required training (technical, mandatory by Eaton or by law). Responsilities over the service request realization (timing, effectiveness) and service sales budget realization.

• Responsible for Service enginners team and performing commissioning, service, repair and preventive maintenance on Eaton´s Installed Base/products.
• Proactively be involved in scheduling and planning of works for the FSEs
• Actively support and work to be in line with goals and performance KPI´s.
• Secure timely reporting and technical reports are done in connection to each individual work.
• Attending all mandatory trainings provided in accordance with Eaton policy.
• Working and acting in line with Eaton guidelines, processes and code of ethics.
• Cooperate with Project Managers in projects supporting in plannnig and commissioning scheduling.
• Offer support for high profile clients, providing technical advice and attending site visits as required.
• Maintain direct links with business units (HPO) in technical issues.
• Actively support Eaton´s Environment, Health & Safety culture.

Qualifications:

• Associate Enginner in Electrical
• 10+ years of experience

Skills:

• UPS 1-phase/3-phase systems, Battery backup, emergency supply.
• Communication skills / Customer Focus / Flexibility / Be able to work together with different cultures / Able to follow instructions